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  1. Confluence Cloud
  2. CONFCLOUD-70197

[New] Slow performance while editing New Editor page

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      Status Update 28 July 2021

      Hi all,

      This is Ethan from the Atlassian Editor Team. Thank you for the continuous feedback on performance improvement needs within the Confluence editing experience. Over the past 12 months, Atlassian teams have been improving our monitoring capabilities to detect performance degradation and updating various parts of the backend architecture to improve 2 issues of primary concern outlined in our last update: keyboard typing performance and frozen pages. As a result, editing input latency spike has dropped from 274ms at p99 to 80ms from November 2020 to July 2021. Similarly, fewer customers are citing frozen pages while trying to edit pages.

      Nonetheless, we recognise there is still plenty of ground to cover on making our products faster. New themes are emerging in the more recent customer reports, so we will deprecating this ticket by splitting it into the following to better track different performance degradations:

      Theme Ticket
      1. Slowness rendering Non-Content PAGE FEATURES when VIEWING a Confluence page  CONFCLOUD-72517
      2. Slowness rendering IN-PAGE CONTENT when VIEWING a large Confluence page CONFCLOUD-72518
      3. Slowness initially rendering a large Confluence page in EDIT mode CONFCLOUD-72519
      4. Keyboard typing delays while trying to EDIT a Confluence page CONFCLOUD-72520
      5. Changes are lost and unsaved after EDITING a Confluence page CONFCLOUD-72521
      6. Inability or delay of publishing EDITS to a Confluence page CONFCLOUD-72522

      Atlassian teams will focus upcoming efforts to actively address themes 1-3, which involves optimising the performance of the base editor and renderer components. This should improve the time-to-interact for both the page editing and viewing experiences in Confluence for all types of pages. Following this, we will narrow our focus on optimising the performance of specific page elements when editing pages with large amounts of content, including tables, macros, and other media.

      In the mean time, we will continue to monitor issues related to themes 4-6. To improve both the viewing and editing speeds of large pages, we still recommend splitting up the page into multiple pages for a more performant experience.

       

      We aim to provide the next update on our progress by Dec 2021.

       

      Thanks all and stay safe,

      Ethan

      Status Update 29 September 2020

      Hello all,

      As we've reviewed your feedback on the slowness you're experiencing, we're noticing three different categories:

      1. Frozen page while trying to EDIT the page on the New Editor
      2. Keyboard typing delays while tying to EDIT the page on the New Editor
      3. Slowness in initial page LOAD or RENDER on the New Editor

      These three categories are caused by different mechanisms. To help us better debug the what type of experience you're facing, we will be tracking 1 & 2 on this ticket. If you're experiencing 3, please follow this separate bug: https://jira.atlassian.com/browse/CONFCLOUD-70858

      If you are instead experiencing issues with the edit performance on the Legacy Editor, please follow https://jira.atlassian.com/browse/CONFCLOUD-70970

      Best,

      Sunny Xu

      Status Update 5 August 2020

      Hey all,

      Thank you for the continuous feedback on performance improvement needs within the Confluence editing experience. Over the next 12 months, Atlassian teams will be delivering incremental improvements to performance by updating various parts of the backend architecture. These improvements include ones around typing performance, and we anticipate a faster response compared to the current delay between keystrokes.

      Because not all performance issues stem from the same cause, we are aggregating potentially disparate issues within this ticket. We can continue to do so with your help in providing additional details on what your page contains. If you are able to remove elements and see performance improvements, sharing that information can help us narrow our focus on key elements that are slowing page performance. Thank you for your help and continued feedback to improve the editing experience!

      Best,

      Sunny Xu

       

      Issue Summary

      We released multiple fixes to address https://jira.atlassian.com/browse/CONFCLOUD-65329, and this bug tracks any new reports of page performance issues. These issues may be caused by a large number of tables with data.

      Environment

      • Fabric Editor (Confluence new editor)

      Steps to Reproduce

      1. Create a la page with 10+ tables each with around 10-20 rows
      2. Notice that the performance of the table was slow while inserting some text to the table.
      3. Page load times vastly increase

      Expected Results

      Performance of the table should be stabilized while inserting text on the tables.

      Actual Results

      Degraded performance while editing page and intermittent inability to save.

      Workaround

      Try removing elements on the page or splitting up the page and see if that improves the editing speed. If you are able to remove elements and see performance improvements, please share as a comment to help us narrow our focus on key elements that are slowing page performance.

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            [CONFCLOUD-70197] [New] Slow performance while editing New Editor page

            Martin Hilbig [team neusta] added a comment -

            I get really bad vibes from some of my clients, who feel like they have been forced to migrate into a beta product.

            "We've lost our connection to you, so we've disabled editing to prevent any issues. You'll be able to edit once we reconnect. Trying to reconnect"

            Martin Hilbig [team neusta] added a comment - I get really bad vibes from some of my clients, who feel like they have been forced to migrate into a beta product. "We've lost our connection to you, so we've disabled editing to prevent any issues. You'll be able to edit once we reconnect. Trying to reconnect"

            Antonio Calì added a comment -

            Why is the status "Closed"?

            This issue is not acceptable as it's blocking for work activity of whole team.

            In these conditions, how can this tool be used for professional use?

             

            We've lost our connection to you, so we've disabled editing to prevent any issues. You'll be able to edit once we reconnect. Trying to reconnect...

            Antonio Calì added a comment - Why is the status "Closed"? This issue is not acceptable as it's blocking for work activity of whole team. In these conditions, how can this tool be used for professional use?   We've lost our connection to you, so we've disabled editing to prevent any issues. You'll be able to edit once we reconnect. Trying to reconnect...

            Antonio Bosio added a comment -

            Hi Atlassian support,

            We are in December 2021. Do you have any news on this problem?

             

            Thanks in advance

            Best Regards,

            Antonio

            Antonio Bosio added a comment - Hi Atlassian support, We are in December 2021. Do you have any news on this problem?   Thanks in advance Best Regards, Antonio

            Martha Katsiki added a comment -

            Hello this issue is happening again.

            We've lost our connection to you, so we've disabled editing to prevent any issues. You'll be able to edit once we reconnect. Trying to reconnect

            Martha Katsiki added a comment - Hello this issue is happening again. We've lost our connection to you, so we've disabled editing to prevent any issues. You'll be able to edit once we reconnect. Trying to reconnect

            Ridvan Baluyos added a comment -

            Hi,

            After filing a community support topic regarding the connection lost error, I was asked to comment on this page to let you guys know that another person is impacted.

            https://community.atlassian.com/t5/Confluence-questions/Connection-Error-We-ve-lost-our-connection-to-you/qaq-p/1800308?utm_source=atlcomm&utm_medium=email&utm_campaign=mentions_answer&utm_content=topic 

            At the moment, we are evaluating Confluence as a product and our team has been using it for 2 months already. We're still at our Free tier limit (10 users, mostly engineers using), but plan on recommending this to management to onboard other users in the next few months of evaluating. However, due to this issue, we will have a hard time proposing to pay for a laggy product.

            It's a bit frustrating since we've done a lot of work on a single page, and after publishing it, we could not edit it due to this issue. We're trying to break down long pages to solve this issue, but even with that we don't know what the "limit" is before we encounter this issue.

            I hope the Atlassian team can fix this since the issue has been first filed in 2018 (https://jira.atlassian.com/browse/CONFCLOUD-64686)  and this ticket has been created for more than a year already.

             

            Regards,

            RB

             

            Ridvan Baluyos added a comment - Hi, After filing a community support topic regarding the connection lost error, I was asked to comment on this page to let you guys know that another person is impacted. https://community.atlassian.com/t5/Confluence-questions/Connection-Error-We-ve-lost-our-connection-to-you/qaq-p/1800308?utm_source=atlcomm&utm_medium=email&utm_campaign=mentions_answer&utm_content=topic   At the moment, we are evaluating Confluence as a product and our team has been using it for 2 months already. We're still at our Free tier limit (10 users, mostly engineers using), but plan on recommending this to management to onboard other users in the next few months of evaluating. However, due to this issue, we will have a hard time proposing to pay for a laggy product. It's a bit frustrating since we've done a lot of work on a single page, and after publishing it, we could not edit it due to this issue. We're trying to break down long pages to solve this issue, but even with that we don't know what the "limit" is before we encounter this issue. I hope the Atlassian team can fix this since the issue has been first filed in 2018 ( https://jira.atlassian.com/browse/CONFCLOUD-64686 )  and this ticket has been created for more than a year already.   Regards, RB  

            John Blauth added a comment - - edited

            Hello. My performance issues are mostly concerning the page include macro.

            I have several dozen on a single page, as we find the content reuse an indispensable feature. And the parent page is for a Reference Manual, so it has several sections. Asking us to break up this parent page into several smaller pages brings us back to the days of breaking up complex Word files into chapters (due to its limitations) and reassembling them as one large PDF.

            We will also lose the ability to cross-reference from within the one large page if we were to break up the page into smaller ones. 

            But the load times and the constant "We've lost our connection..." messages after nearly every insert or attempt at editing text is frustrating, and any workaround sounds good at this point and worth some sacrifice as we wait for a genuine solution.

            —

            To add to the frustration, after having moved content to external pages and did the page include macro, the Table of Contents in the parent page does not grab the child pages' headings.

            It's as if we're going from bad to worse on this workaround.

            John Blauth added a comment - - edited Hello. My performance issues are mostly concerning the page include macro. I have several dozen on a single page, as we find the content reuse an indispensable feature. And the parent page is for a Reference Manual, so it has several sections. Asking us to break up this parent page into several smaller pages brings us back to the days of breaking up complex Word files into chapters (due to its limitations) and reassembling them as one large PDF. We will also lose the ability to cross-reference from within the one large page if we were to break up the page into smaller ones.  But the load times and the constant "We've lost our connection..." messages after nearly every insert or attempt at editing text is frustrating, and any workaround sounds good at this point and worth some sacrifice as we wait for a genuine solution. — To add to the frustration, after having moved content to external pages and did the page include macro, the Table of Contents in the parent page does not grab the child pages' headings. It's as if we're going from bad to worse on this workaround.

            Ethan Yew added a comment -

            90253c67a11f yes please go and vote for the relevant issues impacting your team.

            9d3e03f83e46 thanks for your pointed feedback regarding the table editing experience. When you switch from editing tables to other parts of the document, what's the specific performance issue you're experiencing? Is the page freezing? Are you encountering input lag? If it doesn't fall under the themes we have identified above, my ask is that you create a new ticket so that we can appropriately categorise the issue, and better understand how many others are experiencing similar performance issues. 

            Ethan Yew added a comment - 90253c67a11f  yes please go and vote for the relevant issues impacting your team. 9d3e03f83e46  thanks for your pointed feedback regarding the table editing experience. When you switch from editing tables to other parts of the document, what's the specific performance issue you're experiencing? Is the page freezing? Are you encountering input lag? If it doesn't fall under the themes we have identified above, my ask is that you create a new ticket so that we can appropriately categorise the issue, and better understand how many others are experiencing similar performance issues. 

            jbb added a comment - - edited

            Thanks for the update.

            However, from my experience: it's the switching from editing the TABLES to editing other regular parts of the document (and back) that causes the problem. Not the size or other factors.

            jbb added a comment - - edited Thanks for the update. However, from my experience: it's the switching from editing the TABLES to editing other regular parts of the document (and back) that causes the problem. Not the size or other factors.

            Huw Evans added a comment -

            So do we have to go and 'vote' on those issues where our team is impacted? 

            Huw Evans added a comment - So do we have to go and 'vote' on those issues where our team is impacted? 

            Ethan Yew added a comment -

            See this comment for the relevant tickets to follow regarding slow performance issues when viewing and editing Confluence pages

            Ethan Yew added a comment - See this comment for the relevant tickets to follow regarding slow performance issues when viewing and editing Confluence pages

              rtekhov Roman Tekhov (Inactive)
              sxu3@atlassian.com Sunny Xu (Inactive)
              Affected customers:
              84 This affects my team
              Watchers:
              127 Start watching this issue

                Created:
                Updated:
                Resolved: