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  1. Confluence Cloud
  2. CONFCLOUD-72157

Editor does not enforce the attachment size limit

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      Status Update 29 August 2023

      Hi all!

      We are beginning our rollout of Attachment Size Limit Enforcement today, 29 August 2023. Some of you will begin seeing this feature no enforce your configured size limits today, this week, and slowly over the course of the next few weeks as we incrementally rollout out to all customers. 

      Thanks for your patience. 

      Sam 

      Status Update 23 March 2023

      Hi all,

      We're actively working on resolving this. We'll post when we have an update on timings.

      Thanks

      Owen

      Status Update 27 July 2021

      Hi everyone,

      My name is Sam Ugulava and I'm a Product Manager on the Confluence Cloud team. Thank you for the comments on the current need to enforce file sizes limits in Confluence. We understand this can cause backups to be slow. We are converting this bug to a suggestion ticket while we determine how broadly this problem is impacting customers. You will continue to be able to upvote and track our progress.

      Best,
      Sam

      Issue Summary

      Users are able to upload files that are bigger than the configured attachment size limit. 

      Steps to Reproduce

      1. Go to Settings > General Cofigurations
      2. Set an Attachment Maximum Size of 1MB
      3. Edit a page.
      4. Try to upload a 2MB file. (either by Drag and Drop, or through the attachment icon on top)

      Expected Results

      The attachment size limit should be enforced. 

      Actual Results

      Files larger than the configured size limit can be uploaded. 

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

       

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            [CONFCLOUD-72157] Editor does not enforce the attachment size limit

            Kuldeep added a comment - - edited

            Hello everyone,

            This is Kuldeep from the Confluence Cloud team. We have completed rolling out the fix to Attachment Size Limit Enforcement. We have also identified a small list of instances with very small attachment size limits and we are reaching out to them via in-product messaging before we roll out to those instances. Thank you for your patience!

            Best,

            Kuldeep Kaushik

            Kuldeep added a comment - - edited Hello everyone, This is Kuldeep from the Confluence Cloud team. We have completed rolling out the fix to Attachment Size Limit Enforcement. We have also identified a small list of instances with very small attachment size limits and we are reaching out to them via in-product messaging before we roll out to those instances. Thank you for your patience! Best, Kuldeep Kaushik

            Sam Lucas added a comment -

            Hey 8b6b34950274! If you are an Admin, you can adjust the size limit! 

            https://confluence.atlassian.com/doc/configuring-attachment-size-150040.html 

            Sam Lucas added a comment - Hey 8b6b34950274 ! If you are an Admin, you can adjust the size limit!  https://confluence.atlassian.com/doc/configuring-attachment-size-150040.html  

            Zack Howard added a comment - - edited

            Hello, is there any way we could get a setting to adjust the max file size for Premium users, since we have unlimited storage? I have been uploading meeting recordings to confluence but now am unable to do this because the videos are over the file size limit. 

            A setting like this would also work for people who want to further restrict file sizes too. So it would be beneficial both ways. 

            Never mind, as Sam mentioned in his comment this was already a feature! Thanks Sam Lucas! 

            Zack Howard added a comment - - edited Hello, is there any way we could get a setting to adjust the max file size for Premium users, since we have unlimited storage? I have been uploading meeting recordings to confluence but now am unable to do this because the videos are over the file size limit.   A setting like this would also work for people who want to further restrict file sizes too. So it would be beneficial both ways.   Never mind, as Sam mentioned in his comment this was already a feature! Thanks Sam Lucas! 

            Sam Lucas added a comment -

            Dear Admin, 

            As of today, August 29, 2023, we have begun to rollout our fix to Attachment Size Limit Enforcement. We are releasing this fix incrementally over the next few weeks to all customers. 

            This fix will now enforce your Admin configured attachment size limits for new attachment uploads across media, header images, comments, etc.

            Previously uploaded media that exceeds your size limits will continue to exist.  

            Thanks for your patience! 

            Sam  

            Sam Lucas added a comment - Dear Admin,  As of today, August 29, 2023, we have begun to rollout our fix to Attachment Size Limit Enforcement. We are releasing this fix incrementally over the next few weeks to all customers.  This fix will now enforce your Admin configured attachment size limits for new attachment uploads across media, header images, comments, etc. Previously uploaded media that exceeds your size limits will continue to exist.   Thanks for your patience!  Sam  

            Stefany Miguel added a comment -

            Any news so far?

            Stefany Miguel added a comment - Any news so far?

            Hanna Pososhenko added a comment -

            To be honest, I don't even know what to say..
            Any news on when this will be fixed?

            Hanna Pososhenko added a comment - To be honest, I don't even know what to say.. Any news on when this will be fixed?

            Huw Evans added a comment -

            I now have an answer to how our users managed to attache multiple huge video files to our pages that results in the 5 days expected duration and outage required to pin our data to a specific region. 

            Huw Evans added a comment - I now have an answer to how our users managed to attache multiple huge video files to our pages that results in the 5 days expected duration and outage required to pin our data to a specific region. 

            Philippe PEREZ added a comment -

            So much convenient when you propose plans that are limited by the storage size...

             

            Philippe PEREZ added a comment - So much convenient when you propose plans that are limited by the storage size...  

            Edwin Grevink added a comment - - edited

            I am experiencing this same issue. Someone in our company has uploaded not one but two over 6GB files while our limit is only 100MB.

            This also is severly hindering our ability to make our off-site backups as well since the backup has increased form 500MB to almost 13GB.

            I honestly find it stunning how this bug has been open for almost two years. I do not find it confidence inspiring at all to say the least.

            Edwin Grevink added a comment - - edited I am experiencing this same issue. Someone in our company has uploaded not one but two over 6GB files while our limit is only 100MB. This also is severly hindering our ability to make our off-site backups as well since the backup has increased form 500MB to almost 13GB. I honestly find it stunning how this bug has been open for almost two years. I do not find it confidence inspiring at all to say the least.

            Vinod Reddy added a comment -

            https://getsupport.atlassian.com/browse/JST-865310

             

            Customer comment: Normally we have a 30MB limit. let's make 100MB  How do they load 800MB? How can I prevent this?

            Vinod Reddy added a comment - https://getsupport.atlassian.com/browse/JST-865310   Customer comment: Normally we have a 30MB limit. let's make 100MB  How do they load 800MB? How can I prevent this?

              6640ec01a8b8 Sam Lucas
              rmacalinao Ramon M
              Affected customers:
              90 This affects my team
              Watchers:
              110 Start watching this issue

                Created:
                Updated:
                Resolved: