Hi there, V2 has been rolled out and has improved the reliability for the majority of spaces - but we acknowledge that you still may be seeing this issue for larger spaces above 2000 pages. The team is investigating paths forward to address this. Please follow https://jira.atlassian.com/browse/CONFCLOUD-75912 for additional updates.

I'm stuck at 85% trying to do a very unexceptional PDF export on Jira cloud. At time of writing I'm up to 3100 seconds. A minimal set of selected pages, maybe 20 pages total, no attachments, no images, just text and lists with a few headings and links. I even removed the one panel macro that was in there and some Jira issue macros as I thought that might be creating the problem, but it appears that's not it. There's no message indicating what's wrong and I don't know where to look for one.

In case it's of any use, when I open the Chrome console I can see a 409 error on https://.../messages/confluence-external-collab-user-in-space/start

We are still unable to proceed past 50%? Any other updates?

@Alma Younger, we are still getting this issue in our cloud instance - is this 100% rolled out to all cloud instances?

I am closing this bug as we are currently rolling out page and space PDF export V2 which should resolve this issue. It is rolled out to 25% as of today and is expected to be rolled out to 100% on May 8th. 

Hi everyone,

To follow up on sbao's comment above, we are close to wrapping up our development work on this feature. However, we are intentionally planning a slower roll out based on our previous learnings. The date on this ticket has been moved accordingly.

Hi everyone,

Thank you for your patience as we work on fixing this bug. We’re currently making some larger architectural changes to PDF Export that should resolve this bug (and many other PDF export related issues) that started rolling out in Q3 2022 but needed to be rolled back in early November. The team is currently working to re-roll out the improvements by mid EOQ1 2023.

We know you have been waiting eagerly for this fix as we are, and we will be providing any updates as they come. Thank you again for your patience.

Best,

Steven

Doing the export in several parts takes time on our production (export time and time to find the problematic pages). Export is possible through a third-party plugin, but the trial version is only 30 days.
This feature does not pose any problem on the on-premise version. For the moment we only have the impression of a downgrade with the cloud version, the development does not seem to be faster despite the fact that everyone has been forced to migrate.

We're also held up by this issue.  The space that's failing in this exact fashion does not have 1000 or more images, though.  Are others seeing the failure only with 1000 image use case? 

Has there been any update on this, we are also unable to proceed past 50%.