Details
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Bug
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Resolution: Fixed
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High
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28
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Severity 3 - Minor
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1
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Description
Hi everyone,
Thank you for your patience as we work on fixing this bug. We’re currently making some larger architectural changes to PDF Export that should resolve this bug (and many other PDF export related issues) that is set to fully release in Q3 2022. We acknowledge that this has run into delays as the development team wants to ensure that we will not regress on functionality with the architectural improvements.
We know you have been waiting eagerly for this fix as we are, and we will be providing any updates as they come. Thank you again for your patience.
Best,
Steven
Issue Summary
Space Export (PDF)task is stuck at 50% with the following status:
Begin conversion of intermediate HTML to PDF
task running more than >22 hours without erroring out.
This is not a bug where trying to export with 1000 above attachment is stuck at 50% per this
https://jira.atlassian.com/browse/CONFCLOUD-68559
Full export and custom export both get stuck on 47% and 50% respectively.
This issue has happened in the past also and closed with fix deployed
https://jira.atlassian.com/browse/CONFCLOUD-55345
Steps to Reproduce
Perform a space PDF export on a large file where the operation takes longer than 5 minutes to complete.
Expected Results
Space is exported properly and a download link is provided at the end to retrieve it.
Actual Results
The export operation gets stuck at 50% and displays the following on the user interface:
Begin conversion of intermediate HTML to PDF
Workaround
Use the Custom Export option to separate the export in smaller chunks and re-assemble them once all are exported.
Attachments
Issue Links
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- Closed
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