Details
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Bug
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Resolution: Fixed
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High
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96
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Minor
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19
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Description
Hi everyone,
Thank you for your patience as we work on fixing this bug. We’re currently making some larger architectural changes to PDF Export that should resolve this bug (and many other PDF export related issues) that started rolling out in Q3 2022 but needed to be rolled back in early November. The team is currently working to re-roll out the improvements by mid EOQ1 2023.
We know you have been waiting eagerly for this fix as we are, and we will be providing any updates as they come. Thank you again for your patience.
Best,
Steven
Issue Summary
Issue Summary
Exporting a space with 1000 + attachments hang the export at 50%
Steps to Reproduce
- Navigate to space with more than 1000 attachments
- Perform a Full PDF export
Expected Results
- Export finished successfully
Actual Results
- Export stuck at 50 % with the message Begin conversion of Intermediate HTML to PDF
Workaround
Perform a custom export with a minimal number of pages to reduce the number of attachments in the export file.
Note
When trying the custom export, please export the Restricted pages separately, as these pages will not be added to the export
Attachments
Issue Links
- is related to
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- Closed
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ACE-3016 Loading...
- is superseded by
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- Closed
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- relates to
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- Closed
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- blocks
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- mentioned in
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