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  1. Confluence Cloud
  2. CONFCLOUD-75912

PDF space export stuck at 50% when falling back to previous PDF export service

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    Description

      Issue Summary

      • If a Space has over 2000 (current limit) pages, it falls back to the older PDF export service.
      • This service fails to export the Space if there's ~1000+ attachments, and hangs the export at 50%.

      Steps to Reproduce

      • Navigate to space with more than 1000 attachments.
      • Perform a Full PDF export.

      Expected Results

      • Export finished successfully.

      Actual Results

      • The export falls back to the older PDF export service as there's more than 1k content in the Space.
      • Export stuck at 50 % with the message Begin conversion of Intermediate HTML to PDF.

      Workaround

      • Perform a custom export with a minimal number of pages to reduce the number of attachments in the export file.
        • When trying the custom export, please export the Restricted pages separately, as these pages will not be added to the export.

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              105094f35dd0 Nitish Midha
              smaran Sattesh M
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              Dates

                Created:
                Updated:
                Resolved: