PDF space export stuck at 50% when falling back to previous PDF export service

XMLWordPrintable

    • 11
    • Severity 3 - Minor
    • 2

      Issue Summary

      • If a Space has over 2000 (current limit) pages, it falls back to the older PDF export service.
      • This service fails to export the Space if there's ~1000+ attachments, and hangs the export at 50%.

      Steps to Reproduce

      • Navigate to space with more than 1000 attachments.
      • Perform a Full PDF export.

      Expected Results

      • Export finished successfully.

      Actual Results

      • The export falls back to the older PDF export service as there's more than 1k content in the Space.
      • Export stuck at 50 % with the message Begin conversion of Intermediate HTML to PDF.

      Workaround

      • Perform a custom export with a minimal number of pages to reduce the number of attachments in the export file.
        • When trying the custom export, please export the Restricted pages separately, as these pages will not be added to the export.

            Assignee:
            Nitish Midha
            Reporter:
            Sattesh M
            Votes:
            3 Vote for this issue
            Watchers:
            18 Start watching this issue

              Created:
              Updated:
              Resolved: