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  1. Confluence Cloud
  2. CONFCLOUD-53598

Service Desk customers can't access public Confluence pages

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Details

    Description

      Summary

      Service Desk customers can't access public Confluence pages.

      Steps to Reproduce

      1. Create an user with access 'Restricted Portal';
      2. Create a space in Confluence;
      3. Set Anonymous access on the space (Space tools);
      4. Try accessing the homepage of the space (created on step 3) using the user 'Restricted Portal' (created on step 2);

      Expected Results

      The user with 'Restricted Portal' should see the page assuming that it is open for all kind of users.

      Actual Results

      Not Permitted
You are not permitted to perform this operation.

      If the user opens the space using a incognito window, the pages is shown.

      Notes

      I reproduced the steps to create the issue in a Dog Food instance and the same error occurred.

      Workaround

      Serving customers with a knowledge base
      Guide to link Knowledge Base to JIRA Service Desk for unlicensed user

      Attachments

        1. confluence space tools SD permission.png
          confluence space tools SD permission.png
          117 kB
        2. screen1.png
          screen1.png
          27 kB
        3. screen2.png
          screen2.png
          49 kB
        4. screen3.png
          screen3.png
          43 kB

        Issue Links

          is caused by

          Suggestion - CONFCLOUD-30161 Allow unlicensed, authenticated users to have anonymous read only access

          • Closed
          is duplicated by

          Bug - A problem which impairs or prevents the functions of the product. CONFCLOUD-52961 Jira service desk customer unable to add comment in confluence space

          • Low - Low priority issues
          • Closed
          is related to

          Bug - A problem which impairs or prevents the functions of the product. CONFCLOUD-68239 Jira service desk users are unable to load view images in Confluence pages that are KB article linked to JSD project when the confluence page is accessed directly

          • High - High priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. CONFCLOUD-67252 User with only JIRA access in the instance, cannot access the Public Confluence Space

          • Medium - Medium priority issues
          • Closed
          relates to

          Bug - A problem which impairs or prevents the functions of the product. CONFCLOUD-52961 Jira service desk customer unable to add comment in confluence space

          • Low - Low priority issues
          • Closed
          links to

          Web Link Confluence features available to users with "unlicensed access"

          Web Link Technical notes on "visitor access" user permissions

          mentioned in

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          Activity

            People

              okhomutov@atlassian.com Oleg Khomutov (Inactive)
              dmachado Diego Machado (Inactive)
              Votes:
              13 Vote for this issue
              Watchers:
              26 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: