Uploaded image for project: 'Confluence Cloud'
  1. Confluence Cloud
  2. CONFCLOUD-53598

Service Desk customers can't access public Confluence pages

XMLWordPrintable

      Summary

      Service Desk customers can't access public Confluence pages.

      Steps to Reproduce

      1. Create an user with access 'Restricted Portal';
      2. Create a space in Confluence;
      3. Set Anonymous access on the space (Space tools);
      4. Try accessing the homepage of the space (created on step 3) using the user 'Restricted Portal' (created on step 2);

      Expected Results

      The user with 'Restricted Portal' should see the page assuming that it is open for all kind of users.

      Actual Results

      Not Permitted
You are not permitted to perform this operation.

      If the user opens the space using a incognito window, the pages is shown.

      Notes

      I reproduced the steps to create the issue in a Dog Food instance and the same error occurred.

      Workaround

      Serving customers with a knowledge base
      Guide to link Knowledge Base to JIRA Service Desk for unlicensed user

        1. screen3.png
          screen3.png
          43 kB
        2. screen2.png
          screen2.png
          49 kB
        3. screen1.png
          screen1.png
          27 kB
        4. confluence space tools SD permission.png
          confluence space tools SD permission.png
          117 kB

              okhomutov@atlassian.com Oleg Khomutov (Inactive)
              dmachado Diego Machado (Inactive)
              Votes:
              13 Vote for this issue
              Watchers:
              26 Start watching this issue

                Created:
                Updated:
                Resolved: