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  1. Confluence Cloud
  2. CONFCLOUD-23778

PDF export omits special characters like µ and Ω

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      NOTE: This bug report is for Confluence Cloud. Using Confluence Server? See the corresponding bug report.

      Summary of Bug

      When a page is exported as PDF, special characters like Ω and µ are omitted.

      How to reproduce

      1. Create a page, and include special characters like Ω
      2. Save the page, and then 'Export as PDF'
      3. In the PDF file, the 'Ω' character is completely missing

      Findings

      I have tried this in Confluence 4.0.3, 4.0, 3.5.9, 3.4.9, 3.3.3, 3.1.2 and 3.0.0_01. All of these versions suffer from the same problem. Have tried disabling and re-enabling the PDF Export plugin, then restart Confluence instance, but problem persists.

      This is how it looks like in the editor :

      This is what happens after it is exported as PDF :

      Workaround

      Upload a font that contains these symbols to Confluence, as detailed in CONF-25887.

        1. PDF export editor.png
          PDF export editor.png
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        2. PDF export result.png
          PDF export result.png
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        3. Special_Characters_In_Confluence.PNG
          Special_Characters_In_Confluence.PNG
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        4. Special_Characters_Missing_In_PDF_Export.pdf
          5 kB

          Form Name

            [CONFCLOUD-23778] PDF export omits special characters like µ and Ω

            Sunny Xu (Inactive) made changes -
            Component/s Original: Page - Export / Import [ 46319 ]
            Sunny Xu (Inactive) made changes -
            Component/s New: Page - Export [ 61305 ]
            Monique Khairuliana (Inactive) made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2365016 ] New: JAC Bug Workflow v3 [ 3427097 ]
            Status Original: Resolved [ 5 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 [ 2236630 ] New: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2365016 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5.1 - TEMP [ 2200774 ] New: Confluence Workflow - Public Facing - Restricted v5 [ 2236630 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2147587 ] New: Confluence Workflow - Public Facing - Restricted v5.1 - TEMP [ 2200774 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v5 [ 1901686 ] New: Confluence Workflow - Public Facing - Restricted v5 - TEMP [ 2147587 ]
            Katherine Yabut made changes -
            Workflow Original: Confluence Workflow - Public Facing - Restricted v3 [ 1793111 ] New: Confluence Workflow - Public Facing - Restricted v5 [ 1901686 ]
            jonah (Inactive) made changes -
            Description Original: h3. Summary of Bug

            When a page is exported as PDF, special characters like Ω and µ are omitted.

            h3. How to reproduce

            # Create a page, and include special characters like Ω
            # Save the page, and then 'Export as PDF'
            # In the PDF file, the 'Ω' character is completely missing

            h3. Findings

            I have tried this in Confluence 4.0.3, 4.0, 3.5.9, 3.4.9, 3.3.3, 3.1.2 and 3.0.0_01. All of these versions suffer from the same problem. Have tried disabling and re-enabling the PDF Export plugin, then restart Confluence instance, but problem persists.

            This is how it looks like in the editor :
            !PDF export editor.png|thumbnail!

            This is what happens after it is exported as PDF :
            !PDF export result.png|thumbnail!

            *Workaround*

            Upload a font that contains these symbols to Confluence, as detailed in [CONF-25887|https://jira.atlassian.com/browse/CONF-25887].             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This bug report is for *Confluence Cloud*. Using *Confluence Server*? [See the corresponding bug report|http://jira.atlassian.com/browse/CONFSERVER-23778].
              {panel}

            h3. Summary of Bug

            When a page is exported as PDF, special characters like Ω and µ are omitted.

            h3. How to reproduce

            # Create a page, and include special characters like Ω
            # Save the page, and then 'Export as PDF'
            # In the PDF file, the 'Ω' character is completely missing

            h3. Findings

            I have tried this in Confluence 4.0.3, 4.0, 3.5.9, 3.4.9, 3.3.3, 3.1.2 and 3.0.0_01. All of these versions suffer from the same problem. Have tried disabling and re-enabling the PDF Export plugin, then restart Confluence instance, but problem persists.

            This is how it looks like in the editor :
            !PDF export editor.png|thumbnail!

            This is what happens after it is exported as PDF :
            !PDF export result.png|thumbnail!

            *Workaround*

            Upload a font that contains these symbols to Confluence, as detailed in [CONF-25887|https://jira.atlassian.com/browse/CONF-25887].
            jonah (Inactive) made changes -
            Link New: This issue is related to CONFSERVER-23778 [ CONFSERVER-23778 ]

              shaffenden Steve Haffenden (Inactive)
              jtye Joe Wai Tye (Inactive)
              Affected customers:
              7 This affects my team
              Watchers:
              7 Start watching this issue

                Created:
                Updated:
                Resolved: