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  1. Atlassian Cloud
  2. CLOUD-6999

Allow custom domains for Cloud apps

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    Description

      Problem

      Today, you can sign up for certain Atlassian cloud products (Jira Software, Jira Service Management, and Confluence) under the subdomain of your choice. For example, if your company is Acme, you can host these products under acme.atlassian.net

      The scope of "custom domains" on this ticket is to allow customers to use Atlassian cloud products on their own second-level domain, i.e. jira.acme.com or acme.com/confluence

       

      Atlassian Status Update - Aug 12, 2022

      Hi everyone,

      I am checking back in with the latest update on this feature. Apologies for the slight delay; I wanted to ensure our next communication accurately reflects our scope and progress.

      Since April, we have continued working on foundational platform building blocks, engaged our various Jira and Confluence product teams to align timelines, and partnered with our security team to advise on our work-in-progress builds. I am happy to report we remain on track for early access in 2023.

      Custom domains has been a multi-year undertaking, and we are confident in that our current approach will deliver the benefits that you have been waiting for. This approach is built upon Atlassian’s modern cloud platform, with new security measures enabled. While using custom domains with Jira and Confluence on-premise is relatively straightforward, implementing custom domains in a multi-tenant SaaS architecture with hundreds of thousands of customers requires a high degree of care. We are working closely with each product team to ensure that all existing cloud products will continue to work as expected in a tenant with custom domains enabled.

      Personally, I am really excited about this progress, and appreciate your candid comments and feedback. Thank you for your partnership, next update coming this fall!

      Best regards,

      Luke Liu

      Senior Product Manager, Admin Experience

      Atlassian Status Update - Apr 28, 2022

      Hi everyone,

      I’m Luke. I recently started at Atlassian, working with c6c23291180e to drive the custom domains efforts, and continue our quarterly updates.

      In our last update, we shared our focus areas at the conclusion of 2021. These included: internal implementation approvals, a final staffing plan, and the beginning of risk mitigation for execution. This quarter, we continued this progress, and we are still on track to deliver custom domains in 2023.

      Most recently, we have built a team that will focus exclusively on delivering custom domains. Engineering work has kicked off on platform building blocks that will support custom domains across the Atlassian product portfolio. Delivering custom domains will require the collaboration of multiple teams across Atlassian, platforms or products, and we continue to build momentum across the board. Additionally, safeguarding our customers' data is our topmost priority, so we are also taking extra precautions to ensure that exposing custom domains controls does not introduce new security risks.

      Thank you for you continued interest and feedback. Your enthusiasm drives the program’s importance and urgency. Look out for our next update in July, and please feel free to share any feedback with me directly: lliu2@atlassian.com

      Best regards,

      Luke Liu

      Senior Product Manager, Admin Experience

      Atlassian Status Update - Jan 31, 2022

      Hi everyone,

      As promised, we are providing another update on custom domains as we enter into 2022 and look ahead.

      I am pleased to communicate that we are still on the trajectory to deliver custom domains support in 2023. In the last two months, we have secured the final round of internal approvals on the implementation approach, finalized our staffing plan, and started to de-risk our execution plan by securing commitments from teams that we expect to contribute to the build.

      As before, we will continue to be transparent and provide timely updates. As the project is starting to pick up speed, we also intend to increase the frequency of these updates, delivering them on a quarterly basis.

      On behalf of the Atlassian team, we take your feedback seriously and understand both the frustration and the urgency. We are working hard to create the best overall experience for as many customers as possible, in line with our company values. You can share your feedback with me directly: ibagrak@atlassian.com

      Best regards,

      Ilya Bagrak
      Group Product Manager, Admin Experience

      Atlassian Status Update - Nov 19, 2021

      Hi everyone,

      I wanted to share an update on our progress, as we are acutely aware of the need for custom domains for many of our customers.

      Atlassian reevaluates our product priorities on a quarterly basis, and we have just wrapped up another cycle of planning. I am proud to say that since the last update, my team has helped ship self-serve site rename (another long asked for feature set) and are about to ship the much-needed improvements to custom domains for email. We’ve also been working hard to ensure that admin.atlassian.com continues to meet the performance needs of our largest and most complex cloud customers.

      These efforts illustrate the investments we’ve made in admin controls and performance, but it’s clear we need to do more. Unfortunately, this will delay our ability to invest in custom domains to the extent we originally planned. We are currently on a trajectory to deliver custom domains support in 2023 and are exploring options to accelerate the effort as well as to deliver incremental solutions ahead of that time.

      We will continue to be transparent and provide timely updates, even when the news is not what we would prefer to share.

      On behalf of the Atlassian team, we take your feedback seriously and understand both the frustration and the urgency. We are working hard to create the best overall experience for as many customers as possible, in line with our company values. You can share your feedback with me directly: ibagrak@atlassian.com

      We plan to provide the next update on this feature by January 2022.

      Best regards,
      Ilya Bagrak
      Principal Product Manager, Admin Experience

      Atlassian Status Update - 30 July 2021

      Hi everyone,

      I work with dmeyer and lead Atlassian’s custom domains team and will take over updates on our progress going forward. I know many of you have been eagerly awaiting one!

      In the last 6 months, the team has reviewed our previous technical efforts on custom domains implementation, alongside general security improvements implemented by major web browsers, and we’ve achieved internal consensus on the new approach to deliver this feature for our Jira and Confluence cloud products.

      I apologize that this update has not come sooner, but we have been quite busy taking our recommendation through internal security and architectural reviews, and I am happy to report that we are well on our way to fleshing out the execution plan. We will ramp up on execution over the new several months and continue to plan for an EAP for custom domains next year.

      Security for our customers remains our highest priority and a place where we are unwilling to compromise. While we understand and have deep sympathy for the urgency of delivering custom domains, our focus in the last six months has been finding a more feasible implementation that meets customer requirements, without putting our customers at risk.

      I also appreciate that many of you are puzzled by why something that appears so trivial at first glance would be so hard to deliver in practice. We are committed to helping our customers understand the unique complexity of getting a solution out there quickly and safely and are working on a blog post that will unpack some of the underlying technical challenges and constraints we’ve had to overcome.

      Across Atlassian, we are committed to investing where we can have the greatest impact for the most customers possible. I encourage you to check out the full scope of our plans on our public roadmap, custom domains included.

      On behalf of the Atlassian team, we take your feedback seriously and understand both the frustration and the urgency. We are working hard to create the best overall experience for as many customers as possible, in line with our company values. You can share your feedback with me directly: ibagrak@atlassian.com

      We plan to provide the next update on this feature by January 2022.

      Best regards,
      Ilya Bagrak
      Principal Product Manager

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              c6c23291180e Ilya Bagrak
              mhunter Matthew Hunter
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