When a customer selects a particular option from the dropdown, based on the selected option I would like the customer to be redirected to the correct portal request type for that category selected and raise a ticket accordingly.
This feature would cut down on agent processing time and increase user satisfaction at our origination as agent are not taking time closing non relevant tickets to a project and users are not having to reenter tickets over and over again with out getting the proper help.
Thank you for your time and attention to this comment.
It would be nice to have a setting for each Data Center project to provide a re-direct to the Cloud site. We are in the middle of a migration, so most of the projects have been migrated, but about 20 remain. We can't do a typical redirect without impacting the remaining sites.