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Suggestion
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Resolution: Unresolved
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Ability to edit "from" address, replyto address
- When sending emails from automation rules, we can currently change the name of the sender, but not the "from address", which remains greyed out, and is "automation@atlassiansite.atlassian.net.
This poses an issue for several reasons: the customer can actually reply to the email that is sent, and this is something that we can customise so that the customer can get in touch with us if needed, given that the address is the same across all Atlassian instances, anyone can set up an automation email, which poses a security risk, we are using a custom domain for all the other notifications to clients set up in the portal, so the automation emails we have set up being sent from another email juxtapose the custom domain, and are potentially blocked by our clients' email filters. - Ability to change the FROM email address to meaningful address.
- Add default Reply To/From addresses.
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Shipped
Create email allowlist config to automation action Send Email- SHIPPED Please see this post: https://community.atlassian.com/t5/Automation-articles/Enterprise-Edition-Component-Security-Controls-for-Jira-and/ba-p/2735743
- is duplicated by
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AUTO-1599 When using the "Send email" action with a custom domain the email address of the "From" field is inconsistent with the email address used to send the email
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[AUTO-76] Add support for custom email domains to Send Email action, to support customising the "from" and "reply-to" addresses
| Remote Link | New: This issue links to "Page (Confluence)" [ 1001002 ] |
Please implement this.
Our regular Jira notifications are already being sent by a custom domain. We can also process incoming replies to that address.
Processing replies to an email sent by an automation rules is impossible because of this restriction.
We also want our email to be more professional and trustworthy by using our own domain.
| Remote Link | Original: This issue links to "Page (Confluence)" [ 987898 ] |
24e3f7482be1 get a clue mate, using a paid plugin is not a solution. That's all there is to it.
| Remote Link | New: This issue links to "Page (Confluence)" [ 987898 ] |
| Component/s | New: Container - Audit Log [ 70195 ] |
| Assignee | Original: Sophia Do [ e00fec873fe4 ] | New: Eshaa Sood [ 9df7f128cb98 ] |
I was thinking this option would not be greyed out anymore after adding a custom email address. Imagine my surprise when it didn't and I find this article instead
We need this feature Atlassian.