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  1. Automation for Cloud
  2. AUTO-76

Add support for custom email domains to Send Email action, to support customising the "from" and "reply-to" addresses

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      Ability to edit "from" address, replyto address

      • When sending emails from automation rules, we can currently change the name of the sender, but not the "from address", which remains greyed out, and is "automation@atlassiansite.atlassian.net. This poses an issue for several reasons: the customer can actually reply to the email that is sent, and this is something that we can customise so that the customer can get in touch with us if needed, given that the address is the same across all Atlassian instances, anyone can set up an automation email, which poses a security risk, we are using a custom domain for all the other notifications to clients set up in the portal, so the automation emails we have set up being sent from another email juxtapose the custom domain, and are potentially blocked by our clients' email filters. 
      • Ability to change the FROM email address to meaningful address.
      • Add default Reply To/From addresses.

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            [AUTO-76] Add support for custom email domains to Send Email action, to support customising the "from" and "reply-to" addresses

            Pinned comments

            Pinned by Anusha A

            Charlie Gavey added a comment -

            Hi all, to better track customer demand for these features, we’ve split this into the relevant asks:

            Charlie Gavey added a comment - Hi all, to better track customer demand for these features, we’ve split this into the relevant asks: Email Domain Customization - Changing "From" Email Address in Automation and “Reply-To” Email Address in Automation - https://jira.atlassian.com/browse/AUTO-76 Support for emailing over 50 users in automation (currently prevented by the role user limit) - https://jira.atlassian.com/browse/AUTO-127 Ability to send attachments via Send Email action - https://jira.atlassian.com/browse/AUTO-1130 Support for email templates - https://jira.atlassian.com/browse/AUTO-216 More options for the “to” field - https://jira.atlassian.com/browse/AUTO-1568

            All comments

            Patricia Francezi added a comment -

            when is planned for standard and premium customers?

            as f1aaf8007f5e said, we expected to have this option when using a custom email!

             

            also - if Atlassian is able to guarantee delivery using their domain - ok - put an agreement at least with Microsoft to be a good source of emails - ok 

            but no movement on this....... 

            Patricia Francezi added a comment - when is planned for standard and premium customers? as f1aaf8007f5e said, we expected to have this option when using a custom email!   also - if Atlassian is able to guarantee delivery using their domain - ok - put an agreement at least with Microsoft to be a good source of emails - ok  but no movement on this....... 

            Dusty Brossart added a comment -

            When creating a request with JSM, the user will receive a response email where the "From" is the portal name. If you use the create request automation function, it will show as from the Actor. We need this to show the portal and not the actor. 

            Dusty Brossart added a comment - When creating a request with JSM, the user will receive a response email where the "From" is the portal name. If you use the create request automation function, it will show as from the Actor. We need this to show the portal and not the actor. 

            Mark Law added a comment -

            My company would love this feature too! Especially when the recipient "reply-all", we don't want them to continuously hit the no-reply email address. Thanks! 

            Mark Law added a comment - My company would love this feature too! Especially when the recipient "reply-all", we don't want them to continuously hit the no-reply email address. Thanks! 

            R. Dormanns added a comment -

            I was thinking this option would not be greyed out anymore after adding a custom email address. Imagine my surprise when it didn't and I find this article instead

            We need this feature Atlassian.

            R. Dormanns added a comment - I was thinking this option would not be greyed out anymore after adding a custom email address. Imagine my surprise when it didn't and I find this article instead We need this feature Atlassian.

            Charlie Misonne added a comment -

            Please implement this.

            Our regular Jira notifications are already being sent by a custom domain. We can also process incoming replies to that address.

            Processing replies to an email sent by an automation rules is impossible because of this restriction.

            We also want our email to be more professional and trustworthy by using our own domain.

            Charlie Misonne added a comment - Please implement this. Our regular Jira notifications are already being sent by a custom domain. We can also process incoming replies to that address. Processing replies to an email sent by an automation rules is impossible because of this restriction. We also want our email to be more professional and trustworthy by using our own domain.

            Baran Cakici added a comment -

            +1

            Baran Cakici added a comment - +1

            George G added a comment -

            24e3f7482be1 get a clue mate, using a paid plugin is not a solution. That's all there is to it.

            George G added a comment - 24e3f7482be1 get a clue mate, using a paid plugin is not a solution. That's all there is to it.

            George G added a comment -

            Hello,
            This is just my annual check in to remind you to

            DO SOMETHING ABOUT THIS REQUEST

            Thank you

            George G added a comment - Hello, This is just my annual check in to remind you to DO SOMETHING ABOUT THIS REQUEST Thank you

            Tobias Bosshard added a comment -

            Happy New Year, everyone! May it be filled with joy, success, and - who knows - maybe even some miracles. Like Atlassian resolving to fix this bug. We can dream, right?

            Tobias Bosshard added a comment - Happy New Year, everyone! May it be filled with joy, success, and - who knows - maybe even some miracles. Like Atlassian resolving to fix this bug. We can dream, right?

            Pinned by Anusha A

            Charlie Gavey added a comment -

            Hi all, to better track customer demand for these features, we’ve split this into the relevant asks:

            Charlie Gavey added a comment - Hi all, to better track customer demand for these features, we’ve split this into the relevant asks: Email Domain Customization - Changing "From" Email Address in Automation and “Reply-To” Email Address in Automation - https://jira.atlassian.com/browse/AUTO-76 Support for emailing over 50 users in automation (currently prevented by the role user limit) - https://jira.atlassian.com/browse/AUTO-127 Ability to send attachments via Send Email action - https://jira.atlassian.com/browse/AUTO-1130 Support for email templates - https://jira.atlassian.com/browse/AUTO-216 More options for the “to” field - https://jira.atlassian.com/browse/AUTO-1568

              9df7f128cb98 Eshaa Sood
              17e1fd0e40ad Bruce.Talbot
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                Created:
                Updated: