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  1. Automation for Cloud
  2. AUTO-96

Automation email delivery to groups larger than 90 users will only send emails to the first 90 users

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    • Severity 3 - Minor
    • 0

      Issue Summary

      When using the Send Mail action with automations, selecting a group that has more than 90 active users in it will have emails sent only to the first 90 users in the group. In practical terms, out of a group of 100 users, only 90 will receive emails.

      Deactivated users do not count towards this value.
       

      Steps to Reproduce

      1. Create a group and add over 90 active users to it, ie Test Group
      2. Create an automation rule within a Jira Service Management project with a Send Mail action
      3. Add the Test Group you've created as a recipient and trigger the automation rule

      Expected Results

      All active members of the group will receive the email.

      Actual Results

      Only the first 90 users retrieved from the group will receive the email.

      Workaround

      Larger groups will need to be split so that each group has less than 90 active users in it. Both groups can then be added to the automation rule in order to receive the emails.

            [AUTO-96] Automation email delivery to groups larger than 90 users will only send emails to the first 90 users

            James Navin added a comment -

            Raised as https://codebarrel.atlassian.net/browse/AUT-2384 to track on the Automation backlog

            James Navin added a comment - Raised as https://codebarrel.atlassian.net/browse/AUT-2384 to track on the Automation backlog

              89403358cf11 Charlie Gavey
              f189ef36d400 Andras M.
              Affected customers:
              10 This affects my team
              Watchers:
              13 Start watching this issue

                Created:
                Updated: