Uploaded image for project: 'Automation for Cloud'
  1. Automation for Cloud
  2. AUTO-139

JSM - Ability to change email "from address" in automation emails

    XMLWordPrintable

Details

    • Suggestion
    • Resolution: Duplicate
    • None
    • None
    • 2
    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      When sending emails from automation rules, we can currently change the name of the sender, but not the "from address", which remains greyed out, and is "no-reply@automation.atlassian.com. 

      This poses an issue for several reasons : 

      • the customer can actually reply to the email that is sent, and this is something that we can customise so that the customer can get in touch with us if needed.
      • given that the address is the same across all Atlassian instances, anyone can set up an automation email, which poses a security risk. 
      • we are using a custom domain for all the other notifications to clients set up in the portal, so the automation emails we have set up being sent from another email juxtapose the custom domain, and are potentially blocked by our clients' email filters. 

      Attachments

        Issue Links

          Activity

            People

              89403358cf11 Charlie Gavey
              3335e021a946 Emily Shaw - PeopleSpheres
              Votes:
              14 Vote for this issue
              Watchers:
              17 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: