Uploaded image for project: 'Automation for Cloud'
  1. Automation for Cloud
  2. AUTO-1599

When using the "Send email" action with a custom domain the email address of the "From" field is inconsistent with the email address used to send the email

XMLWordPrintable

    • Minor

      Issue Summary

      When using the "Send email" action with a custom domain the email address displayed in the "From" field on the rule configuration displays the email address as `automation@<custom-domain>.com` even though the email is actually sent using the `automation@<instance-name>.atlassian.net` email address.

      This is reproducible on Data Center: no

      Steps to Reproduce

      1. Set up a custom domain using this guide: https://support.atlassian.com/organization-administration/docs/add-a-custom-domain/
      2. Navigate to "Automation" and attempt to create an automation rule with "Send email" as the action
      3. Expand the "More options" section on the "Send email" action configuration

      Expected Results

      The email address should show the actual email used during the execution of the action, which would be in the format of `automation@<instance-name>.atlassian.net`

      Actual Results

      The email address uses the custom domain address in the format of `automation@<custom-domain>.com`

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

              Unassigned Unassigned
              d80a14de5ac6 Kalanika Weerasinghe
              Votes:
              1 Vote for this issue
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: