• Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • Admin - General
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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      This ticket tracks the requests to allow enabling/disabling AI by users and groups.

      If you are voting for this, please consider adding the following details:

      1. Name of the organization, your role
      2. Why do you need user/group level control? What impact will you have if these controls aren't provided?
      3. How are you using AI today in the absence of these controls?

            [AI-930] Ability to enable/disable AI for specific users

            Ken Rocray added a comment -

            As a end user, I should be able to toggle this off and on. Please add this feature, it seems to me to be fairly basic functionality, anyone would expect. 

            Ken Rocray added a comment - As a end user, I should be able to toggle this off and on. Please add this feature, it seems to me to be fairly basic functionality, anyone would expect. 

            Tristan added a comment -

            Also a CSS styling to hide (or dim) all texts generated by AI.

            Or don't make this text appear with the name of a human but make it a comment by Jira bot, or something like that.

            Tristan added a comment - Also a CSS styling to hide (or dim) all texts generated by AI. Or don't make this text appear with the name of a human but make it a comment by Jira bot , or something like that.

            Tristan added a comment - - edited

            I don't need AI, I don't want to feel stupid and useless. 

            I found out how to remove those underlined word silly definitions.

            I also found out how to remove those silly premade comments.

            But there are still many other cluttering AI buttons and stuff all around, that I cannot disable.

            There should be a single user option to switch everything AI off, at the same time, in all Atlassian cloud.

            I work in a big company but all users have different preferences.

            Some are hyped by AI while I prefer personal stuff expressed by human beings.

            Tristan added a comment - - edited I don't need AI, I don't want to feel stupid and useless.  I found out how to remove those underlined word silly definitions. I also found out how to remove those silly premade comments. But there are still many other cluttering AI buttons and stuff all around, that I cannot disable. There should be a single user option to switch everything AI off, at the same time, in all Atlassian cloud. I work in a big company but all users have different preferences. Some are hyped by AI while I prefer personal stuff expressed by human beings.

            Greg Toombs added a comment -

            There are legal and regulatory ramifications here. https://support.atlassian.com/rovo/kb/rovo-and-atlassian-intelligence-customer-data-is-not-used-for-ai-model/ does not go far enough in describing where the training data come from, so I will assume the worst: that they are taken from a public corpus. That means that the questions of attribution and traceability are un-answerable, which can easily be justification for some companies to shut down Atlassian service for regulatory reasons. Full disablement of AI feature sets needs to be available, and all such features need to be opt-in instead of opt-out.

            Greg Toombs added a comment - There are legal and regulatory ramifications here. https://support.atlassian.com/rovo/kb/rovo-and-atlassian-intelligence-customer-data-is-not-used-for-ai-model/ does not go far enough in describing  where the training data come from , so I will assume the worst: that they are taken from a public corpus. That means that the questions of attribution and traceability are un-answerable, which can easily be justification for some companies to shut down Atlassian service for regulatory reasons. Full disablement of AI feature sets needs to be available, and all such features need to be opt-in instead of opt-out.

            klshangraw added a comment - - edited

            My sentiments echo those expressed by others.  In summary, users need the ability to disable/deactivate AI features if they don't want/need to use them.  

            Mandated presence of AI features reduces my satisfaction and encourages me to consider moving to other products.

             

            klshangraw added a comment - - edited My sentiments echo those expressed by others.  In summary, users need the ability to disable/deactivate AI features if they don't want/need to use them.   Mandated presence of AI features reduces my satisfaction and encourages me to consider moving to other products.  

            1. Name of the organization, your role

            Company: Candela Technologies, IT Systems Admin  (Tech Support)
            Atlassian site:  Site Admin (Jira and Confluence)

            1. Why do you need user/group level control? What impact will you have if these controls aren't provided?

            No one at our company uses or wants to use or see any popups for any "AI feature" for Jira or Confluence. 
            Please either 1) Allow Admin to turn off pop-ups and 'menu items' for the entire site, 2) Have a group called "AI Features" which allows membership for people who want to use/know more AI features (in our case, no membership).  2) Allow users to 'turn off' any mention of AI tools, pop-ups, advertisements, or suggestions.

            In short, a) make it an 'App' feature.. opt-in for users who want to explore, b) don't advertize it by cluttering up UI space.

            1. How are you using AI today in the absence of these controls?

            No.  Please stop the madness, no mention of AI anywhere and anytime !

            Iain Davidson added a comment - Name of the organization, your role Company: Candela Technologies, IT Systems Admin  (Tech Support) Atlassian site:  Site Admin (Jira and Confluence) Why do you need user/group level control? What impact will you have if these controls aren't provided? No one at our company uses or wants to use or see any popups for any "AI feature" for Jira or Confluence.  Please either 1) Allow Admin to turn off pop-ups and 'menu items' for the entire site, 2) Have a group called "AI Features" which allows membership for people who want to use/know more AI features (in our case, no membership).  2) Allow users to 'turn off' any mention of AI tools, pop-ups, advertisements, or suggestions. In short, a) make it an 'App' feature.. opt-in for users who want to explore, b) don't advertize it by cluttering up UI space. How are you using AI today in the absence of these controls? No.  Please stop the madness, no mention of AI anywhere and anytime !

            This should not be an 'Admin' option, this should be a USER option.

            Craziness.

            Influential Eliot added a comment - This should not be an ' Admin ' option, this should be a USER option. Craziness.

            cparker5 added a comment -

            The real estate taken up by the Ask AI button on Confluence tables would be much better used by providing me a way to perform literally any table-specific operation on the table. I've never in my life felt the need to "ask AI" anything and the work I do doesn't lend itself to pat answers that can be emitted by simply digesting the internet.

            Regarding the generative ML that has been added to Jira comments, all of its suggested comments are things that could be answered by reading the ticket or by looking at any of the data associated with the ticket like "who is working on this?" or "what is the status of this ticket." As a user, I'd like to turn it off so I can remove the clutter from the comments UI, personally. If I actually went down the road the generative system is pushing me I'd sound very obtuse.

            And if I'm going to use a generative ML-based system to summarize information I'm going to want that system to cite sources so I can be sure they're real.

            cparker5 added a comment - The real estate taken up by the Ask AI button on Confluence tables would be much better used by providing me a way to perform literally any table-specific operation on the table. I've never in my life felt the need to "ask AI" anything and the work I do doesn't lend itself to pat answers that can be emitted by simply digesting the internet. Regarding the generative ML that has been added to Jira comments, all of its suggested comments are things that could be answered by reading the ticket or by looking at any of the data associated with the ticket like "who is working on this?" or "what is the status of this ticket." As a user, I'd like to turn it off so I can remove the clutter from the comments UI, personally. If I actually went down the road the generative system is pushing me I'd sound very obtuse. And if I'm going to use a generative ML-based system to summarize information I'm going to want that system to cite sources so I can be sure they're real.

            I find it incredibly offputting to have AI features forced on users in any software, but having it forced onto me at my job is a bridge too far and is infuriating. I have no use for the AI summaries, I have ignored the feature as long as it's been available in jira, but suddenly every ticket I look at (200+ per month for context - my sole job is working in Jira tickets) has this field auto expanded and I have to X out of it each time. Please give admins the ability to disable AI for individual users. This is inconvenient and distracting, and everyone doesn't have a use case for this. I don't need a summarization of the Jira ticket I personally wrote. Stop this madness. 

            Kim Raffield added a comment - I find it incredibly offputting to have AI features forced on users in any software, but having it forced onto me at my job is a bridge too far and is infuriating. I have no use for the AI summaries, I have ignored the feature as long as it's been available in jira, but suddenly every ticket I look at (200+ per month for context - my sole job is working in Jira tickets) has this field auto expanded and I have to X out of it each time. Please give admins the ability to disable AI for individual users. This is inconvenient and distracting, and everyone doesn't have a use case for this. I don't need a summarization of the Jira ticket I personally wrote. Stop this madness. 

            1. InMotion Software, Project Manager
            2. Some users find AI tools beneficial, while some find them actively distracting and harmful. Allowing more individualized experiences will give more users a better experience.
            3. I am not—they are in the way and hamper my ability to use Atlassian tools. The presence of AI that I cannot turn off makes me want to stop using Atlassian and shift to other platforms.

            Lane Keener added a comment - InMotion Software, Project Manager Some users find AI tools beneficial, while some find them actively distracting and harmful. Allowing more individualized experiences will give more users a better experience. I am not—they are in the way and hamper my ability to use Atlassian tools. The presence of AI that I cannot turn off makes me want to stop using Atlassian and shift to other platforms.

              e8931b7d41d8 Shubh Trivedi
              83325d6ab4f4 Monika Gupta
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                Created:
                Updated: