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  1. Sourcetree for Windows
  2. SRCTREEWIN-7910

can't install due blank "Use an existing account" dialog

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    Details

    • Type: Bug
    • Status: Closed (View Workflow)
    • Priority: Highest
    • Resolution: Duplicate
    • Affects Version/s: 2.0.20.1, 2.1.2.5, 2.1.10.0
    • Fix Version/s: None
    • Component/s: None
    • Environment:

      Windows 10 Enterprise, 64-bit.

    • Symptom Severity:
      Severity 1 - Critical

      Description

      Steps:

      1. download installer for win (i tried all versions 2.0 and higher, haven't tried any older )
      2. run installer, in step "Atlassian account" click "Use existing account".

      Expected:  some form to fill it up. Any way how to login to account or skip this step.

      Observed: got new blank dialog with no fields. Can't proceed in installation.

      if I can provide any additional info, logs, screenshots. Please let me know.
      I can also try it on different OS from within our company network, if needed.

      Also please let me know if there is any workaround available. Thanks.

        Attachments

        1. Capture.PNG
          276 kB
          Michal Andrlik
        2. sourcetree.png
          71 kB
          Adam Stradomski
        3. Source Tree Bug.png
          333 kB
          jkrobertson-usgs

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              Assignee:
              Unassigned
              Reporter:
              andrlik Michal Andrlik
              Votes:
              6 Vote for this issue
              Watchers:
              16 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved: