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  1. Sourcetree for Windows
  2. SRCTREEWIN-7910

can't install due blank "Use an existing account" dialog

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Details

    • Bug
    • Resolution: Duplicate
    • Highest
    • None
    • 2.0.20.1, 2.1.2.5, 2.1.10.0
    • None

    • Windows 10 Enterprise, 64-bit.

    • Severity 1 - Critical

    Description

      Steps:

      1. download installer for win (i tried all versions 2.0 and higher, haven't tried any older )
      2. run installer, in step "Atlassian account" click "Use existing account".

      Expected:  some form to fill it up. Any way how to login to account or skip this step.

      Observed: got new blank dialog with no fields. Can't proceed in installation.

      if I can provide any additional info, logs, screenshots. Please let me know.
      I can also try it on different OS from within our company network, if needed.

      Also please let me know if there is any workaround available. Thanks.

      Attachments

        1. Capture.PNG
          276 kB
        2. sourcetree.png
          71 kB
        3. Source Tree Bug.png
          333 kB

        Issue Links

          duplicates

          Bug - A problem which impairs or prevents the functions of the product. SRCTREEWIN-7244 Can't install SourceTree

          • High - High priority issues
          • Closed
          is duplicated by

          Bug - A problem which impairs or prevents the functions of the product. SRCTREEWIN-7949 Opens blank page when trying to use existing account

          • Highest - Our top priority issues
          • Closed

          Activity

            People

              Unassigned Unassigned
              a865426877e2 Michal Andrlik
              Votes:
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              Dates

                Created:
                Updated:
                Resolved: