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  1. Sourcetree for Windows
  2. SRCTREEWIN-7910

can't install due blank "Use an existing account" dialog

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    Details

    • Type: Bug
    • Status: Resolved (View Workflow)
    • Priority: Highest
    • Resolution: Duplicate
    • Affects Version/s: 2.0.20.1, 2.1.2.5, 2.1.10.0
    • Fix Version/s: None
    • Component/s: None
    • Environment:

      Windows 10 Enterprise, 64-bit.

    • Last commented by user?:
      true
    • Symptom Severity:
      Critical

      Description

      Steps:

      1. download installer for win (i tried all versions 2.0 and higher, haven't tried any older )
      2. run installer, in step "Atlassian account" click "Use existing account".

      Expected:  some form to fill it up. Any way how to login to account or skip this step.

      Observed: got new blank dialog with no fields. Can't proceed in installation.

      if I can provide any additional info, logs, screenshots. Please let me know.
      I can also try it on different OS from within our company network, if needed.

      Also please let me know if there is any workaround available. Thanks.

        Attachments

        1. Source Tree Bug.png
          333 kB
        2. sourcetree.png
          71 kB
        3. Capture.PNG
          276 kB

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                Dates

                • Created:
                  Updated:
                  Resolved:
                  Last commented:
                  1 year, 34 weeks, 1 day ago