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  1. Sourcetree For Mac
  2. SRCTREE-5034

Email address not recognized

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Details

    • Bug
    • Resolution: Fixed
    • Highest
    • None
    • 2.2, 2.3, 2.4, 2.5, 2.6
    • None
    • None
    • Severity 1 - Critical

    Description

      Chose use an existing account in setup. Entered my email address and clicked continue. Yellow triangle next to address appears and box saying "Enter email address" is shown. Logs from "~/Library/Logs/Sourcetree" show the message below. Screenshot also attached. Mac OS version is 10.11.6 (15G1611).

       

      2017-09-25 22:40:23 +0000 (e) JSON parsing error - The data couldn’t be read because it isn’t in the correct format.

       

       

       

      Attachments

        1. image-2017-09-25-18-45-17-813.png
          88 kB
          Chris Hulbert
        2. sadface.png
          80 kB
          raymusmunt
        3. SourceTree_login_error_screenshot1.jpg
          63 kB
          Yaroslav Kislov
        4. SourceTree_login_error_screenshot2.jpg
          37 kB
          Yaroslav Kislov
        5. SourceTree_login_error_screenshot3.jpg
          27 kB
          Yaroslav Kislov

        Issue Links

          is duplicated by

          Bug - A problem which impairs or prevents the functions of the product. SRCTREE-4440 Updated client, cannot get past login window

          • Highest - Our top priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. SRCTREE-5098 Setup login doesn't work

          • Highest - Our top priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. SRCTREE-5102 Can't log in

          • Highest - Our top priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. SRCTREEWIN-8147 SourceTree installation problem. Account page getting is empty.

          • Highest - Our top priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. SRCTREE-4992 "Please enter an email" error despite entering valid Gmail address

          • Medium - Medium priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. SRCTREE-5029 Can't log into source tree

          • Medium - Medium priority issues
          • Closed

          Activity

            People

              Unassigned Unassigned
              eb917f23e684 Chris Hulbert
              Votes:
              48 Vote for this issue
              Watchers:
              58 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: