Rovo Agents: Out of the Box "Rovo Ops" agent appends authentication message on every response

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    • Severity 3 - Minor

      Issue Summary

      Rovo Ops agent appends the following in its AgentResponses
      "Your authentication with below MCP server has expired. Please sign in and try again: NewRelic" .

      • This can be reproduced on demand with any automation rule that uses the Agent "Rovo Ops".
      • Issue started approximately a week ago. 
      • This happens to all users even if they aren't using NewRelic MCP. 

      Steps to Reproduce

      • Navigate to Agents > choose "Rovo Ops" Agent.
      • Enter any prompts like "help me resolve the incident" 
      • Notice that at the end of response, it appends the authentication error.

      Expected Results

      Only results to be populated. 

      Actual Results

      Along with the results, it also appends below: 

      "Your authentication with below MCP server has expired. Please sign in and try again: NewRelic" 

      Workaround

      If NewRelic MCP isn't used, it can be uninstalled for the specific instance. To uninstall the app:

      1. Go to Atlassian Administration (admin.atlassian.com) and select your organization.
      2. Navigate to Apps > Sites > [Your Site Name].
      3. Select Connected Apps.
      4. Search for NewRelic MCP, then click Uninstall.

      This should prevent the authentication error shown on using “Rovo Ops” Agent without impacting its actual functions. 

        1. NewRelic MCP error.png
          284 kB
          Sivashanmathi A

              Assignee:
              Venkata Sai Varada
              Reporter:
              Sivashanmathi A
              Votes:
              1 Vote for this issue
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              4 Start watching this issue

                Created:
                Updated:
                Resolved: