Rovo Agents: Out of the Box "Rovo Ops" agent appends authentication message on every response

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    • Severity 3 - Minor

      Issue Summary

      Rovo Ops agent appends the following in its AgentResponses
      "Your authentication with below MCP server has expired. Please sign in and try again: NewRelic" .

      • This can be reproduced on demand with any automation rule that uses the Agent "Rovo Ops".
      • Issue started approximately a week ago. 
      • This happens to all users even if they aren't using NewRelic MCP. 

      Steps to Reproduce

      • Navigate to Agents > choose "Rovo Ops" Agent.
      • Enter any prompts like "help me resolve the incident" 
      • Notice that at the end of response, it appends the authentication error.

      Expected Results

      Only results to be populated. 

      Actual Results

      Along with the results, it also appends below: 

      "Your authentication with below MCP server has expired. Please sign in and try again: NewRelic" 

      Workaround

      If NewRelic MCP isn't used, it can be uninstalled for the specific instance. To uninstall the app:

      1. Go to Atlassian Administration (admin.atlassian.com) and select your organization.
      2. Navigate to Apps > Sites > [Your Site Name].
      3. Select Connected Apps.
      4. Search for NewRelic MCP, then click Uninstall.

      This should prevent the authentication error shown on using “Rovo Ops” Agent without impacting its actual functions. 

              Assignee:
              Venkata Sai Varada
              Reporter:
              Sivashanmathi A
              Votes:
              1 Vote for this issue
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: