Loading...

XML

Word

Printable

Details

Type: Bug
Resolution: Fixed
Priority: High
Fix Version/s: 9.4.9, 9.10.1
Affects Version/s: 9.4.6, 9.8.1, 9.4.7, 9.4.8
Component/s: Issue - Comments
Labels:
None

Introduced in Version:
9.04
Support reference count:
8
Symptom Severity:
Severity 2 - Major
UIS:
12
Bug Fix Policy:
View Atlassian Server bug fix policy
Current Status:

Hide

Atlassian Update – 03 July 2023

Thank you for reporting this issue. In the last weeks we have been working hard on fixing it.

Summary of the problem:

New comment that was just created would not appear in the UI if an instance was using non-default value for{{ jira.comments.collapsing.minimum.hidden}} and comments sorting was set to "Oldest first".

New behaviour after the change:

New comment now appears in the UI when the sorting setting is "Oldest first", regardless of what value is found under jira.comments.collapsing.minimum.hidden

Status of the fix and Fix Version:

The fix is ready, and we’re moving the status of this ticket to Waiting for release with Fix Version 9.4.9 and 9.10.1.

Best regards,
Artur Falborski,
Jira DC Software Engineer

Show
Atlassian Update – 03 July 2023 Thank you for reporting this issue. In the last weeks we have been working hard on fixing it. Summary of the problem: New comment that was just created would not appear in the UI if an instance was using non-default value for{{ jira.comments.collapsing.minimum.hidden}} and comments sorting was set to " Oldest first ". New behaviour after the change: New comment now appears in the UI when the sorting setting is " Oldest first ", regardless of what value is found under jira.comments.collapsing.minimum.hidden Status of the fix and Fix Version: The fix is ready, and we’re moving the status of this ticket to Waiting for release with Fix Version 9.4.9 and 9.10.1 . Best regards, Artur Falborski, Jira DC Software Engineer

Description

Problem

Comments do not appear automatically after being added when "Oldest First" is chosen for comment sorting on an Issue and the value of jira.comment.collapsing.minimum.hidden is not 1.

Steps to Reproduce

Set jira.comment.collapsing.minimum.hidden to any value that is not 1, such as 0, 99, or 256.
Set the Activity sorting for the Comments on an Issue with more than 10 comments to to "Oldest First". If the issue has less than 10 comments, add comments until it has more than 10.
Add a comment to the issue

Expected Results

Comments should appear automatically once they are posted.

Actual Results

Your comment will not automatically appear after being posted. It is necessary to refresh the page to see it appear.

Workaround

Either:

Set jira.comment.collapsing.minimum.hidden to 1

Or:

Sort comments by "Newest First".

Notes

Attachments

Issue Links

is duplicated by

JRASERVER-76076 Newest comments added are not visible immediately when the sort order selected is 'Oldest First' and number of comments is more than 10

Closed

JSWSERVER-21926 11th Comment not appearing on a Jira until the page is refreshed

Closed

relates to

JRASERVER-74122 As a Jira user I would like Comments button to be on top of Comments window for Newest first sorting in 9.x

Closed

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...

(7 mentioned in)

Activity

People

Assignee:: Unassigned

Reporter:: Corey Blanding

Votes:: 9 Vote for this issue

Watchers:: 17 Start watching this issue

Dates

Created:: 16/Jun/2023 8:49 PM

Updated:: 07/Nov/2023 8:42 AM

Resolved:: 02/Aug/2023 5:10 AM