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Details

Type: Suggestion
Resolution: Fixed
Fix Version/s: 9.8.0, 9.4.6, 9.8.1
Component/s: Issue - Comments
Labels:
- lts940

UIS:
1,303
Current Status:

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Hi!

Thank you for taking the time to file and comment on this ticket. We’ve fixed the reported issues in the LTS bug fix version (9.4.6). Check the release notes here: Issues resolved in 9.4.6.

A brief summary of the updates:

1) Sortation issues

We've fixed the way comments are sorted when a user changes oldest to newest. We've partially reverted back to old Jira 8 behavior where only visible comments are sorted. However, we are keeping the progressive loading behavior that was implemented originally for performance stability improvements. This fix also addresses the change of sort order if a new comment is added.
The improved sorting behavior will also be released in 9.8.1.

2) Add comment button

We've also fixed the position of the new comment box/add comment button by introducing the sticky comment footer. This fix should make it easier for users to add comments to issues. In the LTS bug fix version (9.4.6), the sticky comment footer is released behind the com.atlassian.jira.commentStickyFooter feature flag. You need to turn the flag on to enable the feature.
The sticky footer is also available in 9.8 and later.

Regards,
Roman | Jira PM

Show
Hi! Thank you for taking the time to file and comment on this ticket. We’ve fixed the reported issues in the LTS bug fix version (9.4.6). Check the release notes here: Issues resolved in 9.4.6 . A brief summary of the updates: 1) Sortation issues We've fixed the way comments are sorted when a user changes oldest to newest. We've partially reverted back to old Jira 8 behavior where only visible comments are sorted. However, we are keeping the progressive loading behavior that was implemented originally for performance stability improvements. This fix also addresses the change of sort order if a new comment is added. The improved sorting behavior will also be released in 9.8.1. 2) Add comment button We've also fixed the position of the new comment box/add comment button by introducing the sticky comment footer. This fix should make it easier for users to add comments to issues. In the LTS bug fix version (9.4.6), the sticky comment footer is released behind the com.atlassian.jira.commentStickyFooter feature flag. You need to turn the flag on to enable the feature. The sticky footer is also available in 9.8 and later . Regards, Roman | Jira PM
Feedback Policy:

We collect Jira feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

Description

Problem Definition

There are some issues with commenting in tickets in the recent version of Jira. Since update to 9.0.0 newest comments are on top but comment button and new comment edit textbox is still on bottom. This is not convenient if user wants to answer the latest comment and it breaks the user flow.

Also see: ~~JRASERVER-74191~~ and https://community.atlassian.com/t5/Jira-Software-questions/Issues-with-comments-on-Jira-after-upgrade-to-9-0-0/qaq-p/2069949
Maybe related to ~~JRASERVER-72612~~

Workaround

None

Attachments

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Jira_9_comment_suggested.png
47 kB
11/Aug/2022 2:36 PM

Issue Links

is duplicated by

JRASERVER-66675 Add-comment form should respect comment ordering

Closed

JRASERVER-74219 Change location of the "Add Comment" button when comments are sorted in descending order

Closed

JSWSERVER-21160 Move Jira Comments button to top of Comments window

Closed

is related to

JRASERVER-74275 Custom comment sorting not being saved

Closed

JSWSERVER-21764 New Comments do not automatically appear without refreshing when comments are sorted "Oldest First"

Closed

JRASERVER-76076 Newest comments added are not visible immediately when the sort order selected is 'Oldest First' and number of comments is more than 10

Closed

relates to

I18N-4176 Sticky comments footer is not translated for non-JSM projects

Needs Triage

was cloned as

JRASERVER-74191 As a Jira user I would like to change ticket comment ordering UX in 9.0.x

Closed

Mentioned in

DC Design Projects: Expanding Comment capability for Jira DC

DC Design Projects: Expanding Comment capability for Jira DC - hand off, rebuild DC system design components of comment editor

DC Design Projects: Expanding Comment capability for Jira DC - Usability testing

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(1 is related to, 1 relates to, 1 was cloned as, 3 Mentioned in, 49 mentioned in)

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Assignee:: Unassigned

Reporter:: Sebastian Mendel

Votes:: 311 Vote for this issue

Watchers:: 189 Start watching this issue

Dates

Created:: 17/Jul/2022 7:22 AM

Updated:: 06/Dec/2023 1:51 PM

Resolved:: 10/May/2023 9:38 AM

As a Jira user I would like Comments button to be on top of Comments window for Newest first sorting in 9.x

Details

Description

Problem Definition

Suggested Solution

Workaround

Attachments

Attachments

Issue Links

Activity

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Dates