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Details

Type: Suggestion
Resolution: Fixed
Fix Version/s: 9.8.0, 9.4.6, 9.8.1
Component/s: Issue - Comments
Labels:
- lts940

UIS:
1,155
Current Status:

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Hi!

Thank you for taking the time to file and comment on this ticket. We’ve fixed the reported issues in the LTS bug fix version (9.4.6). Check the release notes here: Issues resolved in 9.4.6.

A brief summary of the updates:

1) Sortation issues

We've fixed the way comments are sorted when a user changes oldest to newest. We've partially reverted back to old Jira 8 behavior where only visible comments are sorted. However, we are keeping the progressive loading behavior that was implemented originally for performance stability improvements. This fix also addresses the change of sort order if a new comment is added.
The improved sorting behavior will also be released in 9.8.1.

2) Add comment button

We've also fixed the position of the new comment box/add comment button by introducing the sticky comment footer. This fix should make it easier for users to add comments to issues. In the LTS bug fix version (9.4.6), the sticky comment footer is released behind the com.atlassian.jira.commentStickyFooter feature flag. You need to turn the flag on to enable the feature.
The sticky footer is also available in 9.8 and later.

Regards,
Roman | Jira PM

Show
Hi! Thank you for taking the time to file and comment on this ticket. We’ve fixed the reported issues in the LTS bug fix version (9.4.6). Check the release notes here: Issues resolved in 9.4.6 . A brief summary of the updates: 1) Sortation issues We've fixed the way comments are sorted when a user changes oldest to newest. We've partially reverted back to old Jira 8 behavior where only visible comments are sorted. However, we are keeping the progressive loading behavior that was implemented originally for performance stability improvements. This fix also addresses the change of sort order if a new comment is added. The improved sorting behavior will also be released in 9.8.1. 2) Add comment button We've also fixed the position of the new comment box/add comment button by introducing the sticky comment footer. This fix should make it easier for users to add comments to issues. In the LTS bug fix version (9.4.6), the sticky comment footer is released behind the com.atlassian.jira.commentStickyFooter feature flag. You need to turn the flag on to enable the feature. The sticky footer is also available in 9.8 and later . Regards, Roman | Jira PM
Feedback Policy:

We collect Jira feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

Description

Problem Definition

After an update to Jira 9.0.0 the default sorting order for comments in issue is "Newest first". Switching the sort order of comments "back" to "Oldest first", renders only oldest comments. You have to click at least twice "Load 10 newer comments" to get to the newest comments.

Also see: ~~JRASERVER-74122~~ and https://community.atlassian.com/t5/Jira-Software-questions/Issues-with-comments-on-Jira-after-upgrade-to-9-0-0/qaq-p/2069949

Workaround

None.

Attachments

- Sort By Name
- Sort By Date
- Ascending
- Descending
- Thumbnails
- List

jira_9_oldest.png
91 kB
11/Aug/2022 2:18 PM
jira_9_suggesion.png
96 kB
11/Aug/2022 2:19 PM

Issue Links

is cloned from

JRASERVER-74122 As a Jira user I would like Comments button to be on top of Comments window for Newest first sorting in 9.x

Closed

relates to

JRASERVER-74466 As a Jira Admin, I would like to control the best comment collapsing behavior

Closed

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(26 mentioned in)

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Assignee:: Unassigned

Reporter:: Sebastian Mendel

Votes:: 266 Vote for this issue

Watchers:: 178 Start watching this issue

Dates

Created:: 11/Aug/2022 2:10 PM

Updated:: 14/Sep/2023 6:52 AM

Resolved:: 10/May/2023 9:38 AM

As a Jira user I would like to change ticket comment ordering UX in 9.0.x

Details

Description

Problem Definition

Suggested Solution

Workaround

Attachments

Attachments

Issue Links

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Dates