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  1. Jira Data Center
  2. JRASERVER-74191

As a Jira user I would like to change ticket comment ordering UX in 9.0.x

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      Hi! 

      Thank you for taking the time to file and comment on this ticket. We’ve fixed the reported issues in the LTS bug fix version (9.4.6). Check the release notes here: Issues resolved in 9.4.6. 

      A brief summary of the updates:

      1) Sortation issues

      We've fixed the way comments are sorted when a user changes oldest to newest. We've partially reverted back to old Jira 8 behavior where only visible comments are sorted. However, we are keeping the progressive loading behavior that was implemented originally for performance stability improvements. This fix also addresses the change of sort order if a new comment is added. 
      The improved sorting behavior will also be released in 9.8.1.

      2) Add comment button

      We've also fixed the position of the new comment box/add comment button by introducing the sticky comment footer. This fix should make it easier for users to add comments to issues. In the LTS bug fix version (9.4.6), the sticky comment footer is released behind the com.atlassian.jira.commentStickyFooter feature flag. You need to turn the flag on to enable the feature. 
      The sticky footer is also available in 9.8 and later. 

      Regards,
      Roman | Jira PM

      Show
      Hi!  Thank you for taking the time to file and comment on this ticket. We’ve fixed the reported issues in the LTS bug fix version (9.4.6). Check the release notes here: Issues resolved in 9.4.6 .  A brief summary of the updates: 1) Sortation issues We've fixed the way comments are sorted when a user changes oldest to newest. We've partially reverted back to old Jira 8 behavior where only visible comments are sorted. However, we are keeping the progressive loading behavior that was implemented originally for performance stability improvements. This fix also addresses the change of sort order if a new comment is added.  The improved sorting behavior will also be released in 9.8.1. 2) Add comment button We've also fixed the position of the new comment box/add comment button by introducing the sticky comment footer. This fix should make it easier for users to add comments to issues. In the LTS bug fix version (9.4.6), the sticky comment footer is released behind the com.atlassian.jira.commentStickyFooter feature flag. You need to turn the flag on to enable the feature.  The sticky footer is also available in 9.8 and later .  Regards, Roman | Jira PM
    • We collect Jira feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Problem Definition

      After an update to Jira 9.0.0 the default sorting order for comments in issue is "Newest first". Switching the sort order of comments "back" to "Oldest first", renders only oldest comments. You have to click at least twice "Load 10 newer comments" to get to the newest comments.

      Also see: JRASERVER-74122 and https://community.atlassian.com/t5/Jira-Software-questions/Issues-with-comments-on-Jira-after-upgrade-to-9-0-0/qaq-p/2069949

      Suggested Solution

      Expected/wanted behavior would be, the newest comments are rendered, regardless of sort order, and the user can "Load 10 older comments".

      Workaround

      None.

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              Unassigned Unassigned
              2a18059c3910 Sebastian Mendel
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