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Uploaded image for project: 'Jira Software Data Center'
  1. Jira Software Data Center
  2. JSWSERVER-20866

Subtask does not display on boards when Team field included in filter

      Problem

      After performing a full-reindex, the subtask is not visible on Jira Software boards when the board's filter includes an Advance Roadmaps Team field.

      Environment

      Tested on :
      Jira version 8.13.3 , 8.14.0
      Advance Roadmaps version : 3.29.5

      Steps to Reproduce

      1. Create new project with Kanban board project ( KAN )
      2. Create new plan linked to the board
      3. Create an issue from Roadmap
      4. Add team to issue.
      5. Review and save all commit
      6. Share the team from Roadmap plan.
      7. Share team ( Team > Share )
      8. Edit the Kanban board filter to include the team field and save. For eg :
        project = KAN and Team = 3  ORDER BY Rank ASC
        
      9. Create a subtask for the issue earlier created on Roadmap > Review changes.
      10. Check the Kanban board : We can see both the parent issue and subtask issue. Issue navigator also returns correctly :

      11. Run a Full re-index( lock & rebuild )
      12. Searching for subtask using parent-1 JQL on issue navigator will return the subtask correctly :

        This tells us that it is only affecting the filter with the Teams field.
      13. Check the Kanban board :

      Expected Results

      Subtask should be visible on the board.

      Actual Results

      Subtask is missing. Subtask is also missing from the issue navigator

      Workaround

      Workaround 1

      Background/Project re-index will resolve this issue.

      Workaround 2

      1. Add this system property to disable filtering indexers by value ( Setting properties and options on startup )
        -Djira.cfv.driven.indexing.disabled=true
        

        You can learn more about this property from Optimizing custom fields

      2. Restart Jira
      3. Perform a full re-index.

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Jira Software Data Center'
            1. Jira Software Data Center
            2. JSWSERVER-20866

            Subtask does not display on boards when Team field included in filter

              • Icon: Bug Bug
              • Resolution: Duplicate
              • Icon: Low Low
              • None
              • 8.12.0, 8.14.0, 8.13.3
              • None

                Problem

                After performing a full-reindex, the subtask is not visible on Jira Software boards when the board's filter includes an Advance Roadmaps Team field.

                Environment

                Tested on :
                Jira version 8.13.3 , 8.14.0
                Advance Roadmaps version : 3.29.5

                Steps to Reproduce

                1. Create new project with Kanban board project ( KAN )
                2. Create new plan linked to the board
                3. Create an issue from Roadmap
                4. Add team to issue.
                5. Review and save all commit
                6. Share the team from Roadmap plan.
                7. Share team ( Team > Share )
                8. Edit the Kanban board filter to include the team field and save. For eg :
                  project = KAN and Team = 3  ORDER BY Rank ASC
                  
                9. Create a subtask for the issue earlier created on Roadmap > Review changes.
                10. Check the Kanban board : We can see both the parent issue and subtask issue. Issue navigator also returns correctly :

                11. Run a Full re-index( lock & rebuild )
                12. Searching for subtask using parent-1 JQL on issue navigator will return the subtask correctly :

                  This tells us that it is only affecting the filter with the Teams field.
                13. Check the Kanban board :

                Expected Results

                Subtask should be visible on the board.

                Actual Results

                Subtask is missing. Subtask is also missing from the issue navigator

                Workaround

                Workaround 1

                Background/Project re-index will resolve this issue.

                Workaround 2

                1. Add this system property to disable filtering indexers by value ( Setting properties and options on startup )
                  -Djira.cfv.driven.indexing.disabled=true
                  

                  You can learn more about this property from Optimizing custom fields

                2. Restart Jira
                3. Perform a full re-index.

                  1. screenshot-1.png
                    screenshot-1.png
                    133 kB
                  2. screenshot-2.png
                    screenshot-2.png
                    97 kB
                  3. screenshot-3.png
                    screenshot-3.png
                    125 kB
                  4. screenshot-4.png
                    screenshot-4.png
                    129 kB
                  5. screenshot-5.png
                    screenshot-5.png
                    133 kB

                        Unassigned Unassigned
                        astephen@atlassian.com Adrian Stephen
                        Votes:
                        1 Vote for this issue
                        Watchers:
                        6 Start watching this issue

                          Created:
                          Updated:
                          Resolved:

                            Unassigned Unassigned
                            astephen@atlassian.com Adrian Stephen
                            Affected customers:
                            1 This affects my team
                            Watchers:
                            6 Start watching this issue

                              Created:
                              Updated:
                              Resolved: