Details
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Bug
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Resolution: Unresolved
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High
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None
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8.0.0, 8.1.0, 8.5.0, 8.12.1, 8.13.0, 9.0.0, 9.2.0, 8.13.26, 8.20.13, 9.3.0
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8
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35
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Severity 2 - Major
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54
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Description
Generating the initial lexorank can seriously affect issue creation time.
This problem can be observed in 2 ways:
- contention on lexorank lock when initialising rank when creating issue
- some nodes are never able to get the lexorank lock and create the lexorank initial value
Problem 1
This problem will manifests itself by increased issue creation time.
In logs we need to enable DEBUG logging on com.atlassian.greenhopper.service.lexorank.
The failed locks should show up in the atlassian-greenhopper.log log.
DEBUG Failed to acquire a lock on the max marker row and previous row for rank field
The indexing stats (indexing-stats) should also show the Rank custom field as expensive - note the max value as the lower value of the average may be "improved" by the updates which will not trigger the expensive Lexorank initialization.
cat ./atlassian-jira.log | grep indexing-stats | grep total
INFO [c.a.j.issue.index.IndexingStatsManager] [indexing-stats] Top 10 addIndex total... {order:1, name:customfield_15080 (Rank), isKnown:false, addIndex: {sum:1728649386ms, avg:1765.5ms, max:7199ms, count:979152} ...
- Note: avg: 1765.5ms, max: 7199ms
Problem 2
This problem will manifests itself by increased issue creation time in the range of 18-20sec.
Lexorank is unable to get the lexorank lock (and create the lexorank initial value) and the issue is indexed with Lexorank.MAX.
This will be seen in the atlassian-greenhopper.log log as warnings:
WARN [greenhopper.customfield.lexorank.LexoRankCFType] Unable to retrieve rank for field [10005] and issue [2010933] WARN [greenhopper.customfield.lexorank.LexoRankCFType] gh.lexorank.service.error.retrytimeout WARN [greenhopper.customfield.lexorank.LexoRankIndexer] Could not retrieve LexoRank value for issue[id=2010933]. Indexing max LexoRank value instead.
Notes
- Individual ranking operation has 1500 ms timeout for rank lock. Due to DB contetion and slow operation, issue ranking operation fails to save new rank since rank lock expire.
- See KB for more details regarding Lexorank: Troubleshooting New Ranking System Issues
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available
Attachments
Issue Links
- is related to
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- Closed
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- Closed
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- Closed
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- Closed
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- Closed
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- Gathering Impact
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- Gathering Impact
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- mentioned in
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