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  1. Jira Software Data Center
  2. JSWSERVER-10873

Slow / not working due to errors with gh.lexorank.service.error.retrytimeout

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      Our Jira has the following problems

      • create / edit tasks is slow
      • move tasks does not work for some users.

      In the log I only see the following:

      2014-07-01 07:14:11,610 ajp-bio-8009-exec-5 WARN kny 434x30614x1 erwwi5 192.168.8.54 /secure/QuickEditIssue.jspa [greenhopper.customfield.lexorank.LexoRankCFType] Unable to retrieve rank for field [10201] and issue [12604]
2014-07-01 07:14:11,610 ajp-bio-8009-exec-5 WARN kny 434x30614x1 erwwi5 192.168.8.54 /secure/QuickEditIssue.jspa [greenhopper.customfield.lexorank.LexoRankCFType] gh.lexorank.service.error.retrytimeout
2014-07-01 07:14:11,610 ajp-bio-8009-exec-5 WARN kny 434x30614x1 erwwi5 192.168.8.54 /secure/QuickEditIssue.jspa [greenhopper.customfield.lexorank.LexoRankIndexer] Could not retrieve LexoRank value for issue[id=12604]. Indexing max LexoRank value instead.

      I see that there was some similar bugs in 6.4.0.6-7, but they should be fixed in 6.4.0.8 and 6.4.0.9.

          Form Name

            [JSWSERVER-10873] Slow / not working due to errors with gh.lexorank.service.error.retrytimeout

            Maciej Swinarski (Inactive) made changes -
            Link New: This issue relates to JSWSERVER-20691 [ JSWSERVER-20691 ]
            Bugfix Automation Bot made changes -
            Minimum Version New: 6.04
            Owen made changes -
            Workflow Original: JAC Bug Workflow v2 [ 2852032 ] New: JAC Bug Workflow v3 [ 2934822 ]
            Status Original: Resolved [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: JIRA Bug Workflow w Kanban v7 - Restricted [ 2545951 ] New: JAC Bug Workflow v2 [ 2852032 ]
            Ignat (Inactive) made changes -
            Workflow Original: JIRA Bug Workflow w Kanban v6 - Restricted [ 1551737 ] New: JIRA Bug Workflow w Kanban v7 - Restricted [ 2545951 ]
            Renan Battaglin made changes -
            Assignee Original: Renan Battaglin [ rbattaglin ]
            Renan Battaglin made changes -
            Assignee New: Renan Battaglin [ rbattaglin ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: fixme warranty New: affects-server fixme warranty
            Owen made changes -
            Workflow Original: JIRA Bug Workflow w Kanban v6 [ 909869 ] New: JIRA Bug Workflow w Kanban v6 - Restricted [ 1551737 ]

            Andrej Kvasnica added a comment -

            agreed with @andreas.schoen:
            It seems that minimum process on jira-6.2.3 with postgresql db is to backup data, create new database with C collation and then restore data.

            Andrej Kvasnica added a comment - agreed with @andreas.schoen: It seems that minimum process on jira-6.2.3 with postgresql db is to backup data, create new database with C collation and then restore data.

              Unassigned Unassigned
              ea3a8fcb299c Kjetil Nygård
              Affected customers:
              1 This affects my team
              Watchers:
              14 Start watching this issue

                Created:
                Updated:
                Resolved: