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  1. Jira Software Data Center
  2. JSWSERVER-11050

Unable to rank New issues

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      NOTE: This bug report is for JIRA Software Server. Using JIRA Software Cloud? See the corresponding bug report.

      New issues can't be ranked. The error message displayed is:

      in red or in yellow message.

      JIRA Agile cannot execute the rank operation. This board has recently been configured to use the Rank field. The system must be re-indexed before you can rank issues. Ask your administrator to perform a manual re-index.

      Cause:
      When new issues are created, JIRA Agile fails to assign a new Rank value to issues.

      To verify:
      Do an issues search <JIRA-BASE-URL>/issues/?jql=order%20by%20created%20desc and add Rank as a column to the list. New issues won't display a Rank value.
      If they now do, then they will be able to be ranked now.

      Workaround: (on OnDemand create a support request at http://support.atlassian.com )

      1. run a rebalance with sysadmin user going to <JIRA-BASE-URL>/rest/greenhopper/1.0/lexorank/balance
      2. run a Background reindex.

      Notes:
      This query can be used in the database to find what issues don't have a Rank:

      select  p.pkey, j.issuenum, p.pname from jiraissue j left join project p on p.id = j.project where j.id not in (select "ISSUE_ID" from "AO_60DB71_LEXORANK") order by p.pkey, j.issuenum;

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          rank-err.png
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            [JSWSERVER-11050] Unable to rank New issues

            Mauro Badii (Inactive) added a comment -

            Thanks pi3k14 for confirming.
            I'm changing the issue summary
            cheers!

            Mauro Badii (Inactive) added a comment - Thanks pi3k14 for confirming. I'm changing the issue summary cheers!

            Deleted Account (Inactive) added a comment -

            mfernandezbadii - I guess you have access to https://support.atlassian.com/servicedesk/customer/ghs/problem-report-13035

            I did a rebalance, without checking the Rank values in advance. The rebalance had no effect. After fixing the screen, as described in the problem report, ranking started to work again.

            Deleted Account (Inactive) added a comment - mfernandezbadii - I guess you have access to https://support.atlassian.com/servicedesk/customer/ghs/problem-report-13035 I did a rebalance, without checking the Rank values in advance. The rebalance had no effect. After fixing the screen, as described in the problem report, ranking started to work again.

            Mauro Badii (Inactive) added a comment -

            Hi pi3k14,
            Could you please confirm if it is exactly the same behaviour you are experiencing when you do the steps "To verify"?
            Do the issues have a Rank when listed or was a rebalance needed?
            Thanks

            Mauro Badii (Inactive) added a comment - Hi pi3k14 , Could you please confirm if it is exactly the same behaviour you are experiencing when you do the steps "To verify"? Do the issues have a Rank when listed or was a rebalance needed? Thanks

            Deleted Account (Inactive) added a comment -

            This problem is not limited to OnDemand (the title of the issue and the description doesn't correspond)

            Deleted Account (Inactive) added a comment - This problem is not limited to OnDemand (the title of the issue and the description doesn't correspond)

              Unassigned Unassigned
              mfernandezbadii Mauro Badii (Inactive)
              Affected customers:
              10 This affects my team
              Watchers:
              24 Start watching this issue

                Created:
                Updated:
                Resolved: