New issues can't be ranked. The error message displayed is:
in red or in yellow message.
JIRA Agile cannot execute the rank operation. This board has recently been configured to use the Rank field. The system must be re-indexed before you can rank issues. Ask your administrator to perform a manual re-index.
When new issues are created, JIRA Agile fails to assign a new Rank value to issues.
Do an issues search <JIRA-BASE-URL>/issues/?jql=order%20by%20created%20desc and add Rank as a column to the list. New issues won't display a Rank value.
If they now do, then they will be able to be ranked now.
Workaround: (on OnDemand create a support request at http://support.atlassian.com )
- run a rebalance with sysadmin user going to <JIRA-BASE-URL>/rest/greenhopper/1.0/lexorank/balance
- run a Background reindex.
This query can be used in the database to find what issues don't have a Rank: