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  1. Jira Service Management Data Center
  2. JSDSERVER-99

Customer portal doesn't honor translated statuses of the issue

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      Hi.

      Not sure if that is either bug or not, but seems Jira Service Desk Customer Portal should honor translated statuses fields:

      I.e in templates/soy/viewport/request-details.soy

      237                     {if $activity.status}
238                         {call .getUpdateResolutionText}
239                             {param p1}<strong>{$activity.status |escapeHtml}</strong>{/param}
240                             {param p2}<strong>{$activity.resolution |escapeHtml}</strong>{/param}
241                         {/call}
242                     {else}

      $activity.status and $activity.resolution should normally use translated version if translation already exist in Jira

        1. ServiceDesk Issue Details.png
          ServiceDesk Issue Details.png
          60 kB
        2. ServiceDesk Issue List.png
          ServiceDesk Issue List.png
          35 kB

            [JSDSERVER-99] Customer portal doesn't honor translated statuses of the issue

            Waste Vision added a comment - - edited

            This is especially annoying in the customer issue list, as it displays both the translated and the untranslated issue status:

            and in the details screen:

            Waste Vision added a comment - - edited This is especially annoying in the customer issue list, as it displays both the translated and the untranslated issue status: and in the details screen:

            ɹǝʞɐq pɐɹq added a comment -

            Thanks for reporting this bug. We will look to "honouring" the translations that get down by JIRA in the SD ui as well.

            ɹǝʞɐq pɐɹq added a comment - Thanks for reporting this bug. We will look to "honouring" the translations that get down by JIRA in the SD ui as well.

              knguyen@atlassian.com Kha Nguyen (Inactive)
              591f2ac5d427 Ivan Sinitsin
              Affected customers:
              7 This affects my team
              Watchers:
              10 Start watching this issue

                Created:
                Updated:
                Resolved: