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  1. Jira Service Management Data Center
  2. JSDSERVER-998

Showing user portal categories based on permissions

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • Customer Portal
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Hi

      I would really appreciate an option or setting where you can decide whether a user sees a specific user portal request type or not.

      For example:
      I would like to create a request type where a team leader can request the removal of a user's information because the employee has left the company.

      Now it wouldn't make sense if everyone can see this request type because this is clearly an administrative task.

      What I would wish for:
      I create a group called "Team Leaders" and add all team leaders. Now I go to the request type and say "Only show this request type to users in group: Team Leaders".

      Same functionality for the categories would be nice too!

      Regards

            [JSDSERVER-998] Showing user portal categories based on permissions

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011500 ] New: JAC Suggestion Workflow 3 [ 3648977 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664396 ] New: JAC Suggestion Workflow [ 3011500 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2324781 ] New: Confluence Workflow - Public Facing v4 [ 2664396 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2054181 ] New: JSD Suggestion Workflow - TEMP [ 2324781 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2049534 ] New: JSD Suggestion Workflow [ 2054181 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279768 ] New: JSD Suggestion Workflow - TEMP [ 2049534 ]
            jonah (Inactive) made changes -
            Description Original: Hi

            I would really appreciate an option or setting where you can decide whether a user sees a specific user portal request type or not.

            For example:
            I would like to create a request type where a team leader can request the removal of a user's information because the employee has left the company.

            Now it wouldn't make sense if everyone can see this request type because this is clearly an administrative task.

            What I would wish for:
            I create a group called "Team Leaders" and add all team leaders. Now I go to the request type and say "Only show this request type to users in group: Team Leaders".

            Same functionality for the categories would be nice too!

            Regards             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-998].
              {panel}

            Hi

            I would really appreciate an option or setting where you can decide whether a user sees a specific user portal request type or not.

            For example:
            I would like to create a request type where a team leader can request the removal of a user's information because the employee has left the company.

            Now it wouldn't make sense if everyone can see this request type because this is clearly an administrative task.

            What I would wish for:
            I create a group called "Team Leaders" and add all team leaders. Now I go to the request type and say "Only show this request type to users in group: Team Leaders".

            Same functionality for the categories would be nice too!

            Regards
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-998 [ JSDCLOUD-998 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 753804 ] New: JSD Suggestion Workflow [ 1279768 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            lingbo (Inactive) made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: To Do [ 10071 ] New: Done [ 10044 ]

              Unassigned Unassigned
              a53f1858-6745-45c7-96d3-1d8ce3120957 Deleted Account (Inactive)
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                Created:
                Updated:
                Resolved: