Details
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Suggestion
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Resolution: Duplicate
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None
Description
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
Hi
I would really appreciate an option or setting where you can decide whether a user sees a specific user portal request type or not.
For example:
I would like to create a request type where a team leader can request the removal of a user's information because the employee has left the company.
Now it wouldn't make sense if everyone can see this request type because this is clearly an administrative task.
What I would wish for:
I create a group called "Team Leaders" and add all team leaders. Now I go to the request type and say "Only show this request type to users in group: Team Leaders".
Same functionality for the categories would be nice too!
Regards
Attachments
Issue Links
- is related to
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JSDSERVER-998 Showing user portal categories based on permissions
- Closed
- relates to
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JSDCLOUD-965 As an admin I want to be able restrict users to certain request types or request type groups in the Customer Portal
- Closed