Showing user portal categories based on permissions

XMLWordPrintable

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Hi

      I would really appreciate an option or setting where you can decide whether a user sees a specific user portal request type or not.

      For example:
      I would like to create a request type where a team leader can request the removal of a user's information because the employee has left the company.

      Now it wouldn't make sense if everyone can see this request type because this is clearly an administrative task.

      What I would wish for:
      I create a group called "Team Leaders" and add all team leaders. Now I go to the request type and say "Only show this request type to users in group: Team Leaders".

      Same functionality for the categories would be nice too!

      Regards

            Assignee:
            Unassigned
            Reporter:
            Deleted Account (Inactive)
            Votes:
            0 Vote for this issue
            Watchers:
            0 Start watching this issue

              Created:
              Updated:
              Resolved: