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  1. Jira Service Management Data Center
  2. JSDSERVER-965

As an admin I want to be able restrict users to certain request types or request type groups in the Customer Portal

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently it appears like you need to duplicate a project with separate request types, rather than being able to restrict request types or request type groups to certain users.

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            [JSDSERVER-965] As an admin I want to be able restrict users to certain request types or request type groups in the Customer Portal

            Divyanshi made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 771170 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010615 ] New: JAC Suggestion Workflow 3 [ 3648013 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2663949 ] New: JAC Suggestion Workflow [ 3010615 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2322801 ] New: Confluence Workflow - Public Facing v4 [ 2663949 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052555 ] New: JSD Suggestion Workflow - TEMP [ 2322801 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047953 ] New: JSD Suggestion Workflow [ 2052555 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279860 ] New: JSD Suggestion Workflow - TEMP [ 2047953 ]
            jonah (Inactive) made changes -
            Description Original: Currently it appears like you need to duplicate a project with separate request types, rather than being able to restrict request types or request type groups to certain users. New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-965].
              {panel}

            Currently it appears like you need to duplicate a project with separate request types, rather than being able to restrict request types or request type groups to certain users.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-965 [ JSDCLOUD-965 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: affects-cloud mfd sdt New: affects-cloud affects-server mfd sdt

              Unassigned Unassigned
              dcurrie@atlassian.com Dave C
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                Created:
                Updated:
                Resolved: