Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-195

Ability to restrict ticket creation for certain "Request Types"

XMLWordPrintable

    • 211
    • 30
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Atlassian Update – 4 November 2024

      Hello everyone,

      Thank you for your interest in this issue.

      As part of Jira Service Management Data Center 10.1, we have introduced this feature. This enhancement enables admins to set restrictions on request types, allowing control over who can submit specific requests.

      Please refer to our documentation to learn how to create restricted request types.

      Kind regards,

      Divyanshi
      Jira Service Management, Data Center

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      During the listing of the request types, you might want to have a task called "Terminate Employee", but you don't want people who don't have that ability to be able to submit that type of ticket. With a little security on Request Types, this could be solved.

      Previous ticket title: User(s)/Group(s)/Roles security on creating certain "Request Types"

          Form Name

            [JSDSERVER-195] Ability to restrict ticket creation for certain "Request Types"

            Divyanshi made changes -
            Remote Link New: This issue links to "ENT-1441 (Jira)" [ 993528 ]
            Nobuyuki Mukai made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 982850 ]
            Divyanshi made changes -
            Resolution New: Done [ 17 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            Divyanshi made changes -
            Status Original: In Progress [ 3 ] New: Waiting for Release [ 12075 ]
            Divyanshi made changes -
            Status Original: Under Consideration [ 11774 ] New: In Progress [ 3 ]
            Divyanshi made changes -
            Assignee New: Divyanshi [ dvashist ]
            Divyanshi made changes -
            Fix Version/s New: 10.1.0 [ 109015 ]
            Divyanshi made changes -
            Description Original: {panel:bgColor=#e7f4fa}
            *NOTE:* This suggestion is for {*}Jira Service Management Data Center{*}. Using {*}Jira Service Management Cloud{*}? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-195].
            {panel}
            During the listing of the request types, you might want to have a task called "Terminate Employee", but you don't want people who don't have that ability to be able to submit that type of ticket. With a little security on Request Types, this could be solved.
            ----
            {*}Previous ticket title{*}: User(s)/Group(s)/Roles security on creating certain "Request Types"             		New: {panel:title=Atlassian Update – 4 November 2024|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff}
            Hello everyone,

            Thank you for your interest in this issue.

            As part of [Jira Service Management Data Center 10.1|https://confluence.atlassian.com/servicemanagement/jira-service-management-10-1-x-release-notes-1417150501.html], we have introduced this feature. This enhancement enables admins to set restrictions on request types, allowing control over who can submit specific requests.

            Please refer to our documentation to [learn how to create restricted request types|https://confluence.atlassian.com/servicemanagementserver/restricted-request-types-1453424836.html].

            Kind regards,

            Divyanshi
            Jira Service Management, Data Center
            {panel}
            {panel:bgColor=#e7f4fa}
            *NOTE:* This suggestion is for {*}Jira Service Management Data Center{*}. Using {*}Jira Service Management Cloud{*}? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-195].
            {panel}
            During the listing of the request types, you might want to have a task called "Terminate Employee", but you don't want people who don't have that ability to be able to submit that type of ticket. With a little security on Request Types, this could be solved.
            ----
            {*}Previous ticket title{*}: User(s)/Group(s)/Roles security on creating certain "Request Types"
            SET Analytics Bot made changes -
            UIS Original: 253 New: 211
            SET Analytics Bot made changes -
            UIS Original: 211 New: 253

              dvashist Divyanshi
              9b96c78c4f0a Shane Froebel
              Votes:
              807 Vote for this issue
              Watchers:
              336 Start watching this issue

                Created:
                Updated:
                Resolved: