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  1. Jira Service Management Data Center
  2. JSDSERVER-195

Ability to restrict ticket creation for certain "Request Types"

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      Atlassian Update – 4 November 2024

      Hello everyone,

      Thank you for your interest in this issue.

      As part of Jira Service Management Data Center 10.1, we have introduced this feature. This enhancement enables admins to set restrictions on request types, allowing control over who can submit specific requests.

      Please refer to our documentation to learn how to create restricted request types.

      Kind regards,

      Divyanshi
      Jira Service Management, Data Center

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      During the listing of the request types, you might want to have a task called "Terminate Employee", but you don't want people who don't have that ability to be able to submit that type of ticket. With a little security on Request Types, this could be solved.

      Previous ticket title: User(s)/Group(s)/Roles security on creating certain "Request Types"

            [JSDSERVER-195] Ability to restrict ticket creation for certain "Request Types"

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              dvashist Divyanshi
              9b96c78c4f0a Shane Froebel
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