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  1. Jira Service Management Data Center
  2. JSDSERVER-1050

Restrict access to Request Types within one Portal

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • Global Configuration
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Allow admins to restrict Request Types that can be seen in a Portal. A use case would be if you have a single help desk that uses one Project but that might handle requests from different departments within an organization. Not all departments need to request the same assistance so they don't all need to see the same requests.

            [JSDSERVER-1050] Restrict access to Request Types within one Portal

            Divyanshi made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 771085 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3012904 ] New: JAC Suggestion Workflow 3 [ 3647623 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664736 ] New: JAC Suggestion Workflow [ 3012904 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2325612 ] New: Confluence Workflow - Public Facing v4 [ 2664736 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053522 ] New: JSD Suggestion Workflow - TEMP [ 2325612 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048650 ] New: JSD Suggestion Workflow [ 2053522 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280009 ] New: JSD Suggestion Workflow - TEMP [ 2048650 ]
            jonah (Inactive) made changes -
            Description Original: Allow admins to restrict Request Types that can be seen in a Portal. A use case would be if you have a single help desk that uses one Project but that might handle requests from different departments within an organization. Not all departments need to request the same assistance so they don't all need to see the same requests. New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1050].
              {panel}

            Allow admins to restrict Request Types that can be seen in a Portal. A use case would be if you have a single help desk that uses one Project but that might handle requests from different departments within an organization. Not all departments need to request the same assistance so they don't all need to see the same requests.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1050 [ JSDCLOUD-1050 ]
            Tim Evans (Inactive) made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: Open [ 1 ] New: Closed [ 6 ]

              Unassigned Unassigned
              9df671ef81d3 Jon Moser
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              6 Vote for this issue
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: