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  1. Jira Service Management Cloud
  2. JSDCLOUD-1050

Restrict access to Request Types within one Portal

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Allow admins to restrict Request Types that can be seen in a Portal. A use case would be if you have a single help desk that uses one Project but that might handle requests from different departments within an organization. Not all departments need to request the same assistance so they don't all need to see the same requests.

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          duplicates

          Suggestion - JSDCLOUD-195 Ability to restrict ticket creation for certain "Request Types"

          • In Progress
          is related to

          Suggestion - JSDSERVER-1050 Restrict access to Request Types within one Portal

          • Closed

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              Unassigned Unassigned
              9df671ef81d3 Jon Moser
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                Updated:
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