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  1. Jira Service Management Cloud
  2. JSDCLOUD-195

Ability to restrict ticket creation for certain "Request Types"

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      Update 25 June 2024

      We’re excited to announce that you now have the ability to restrict request types in Jira Service Management – one of your top requested features! Read more about this feature and our plans for future releases.

      Sam Knight

      JSM - Principal Product Manager

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      Update 25 June 2024 We’re excited to announce that you now have the ability to restrict request types in Jira Service Management – one of your top requested features! Read more about this feature and our plans for future releases . Sam Knight JSM - Principal Product Manager

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      During the listing of the request types, you might want to have a task called "Terminate Employee", but you don't want people who don't have that ability to be able to submit that type of ticket. With a little security on Request Types, this could be solved.

      Workaround

      It is possible to automatically remove tickets created from undesired domains by following the steps of the article below:
      https://community.atlassian.com/t5/Jira-Service-Desk-articles/Restrict-the-creation-of-tickets-of-your-Jira-Service-desk-Cloud/ba-p/1351965

      UPDATE: Due to the removal of the support for the Domain of Reporter field, this workaround no longer works as documented and recommended here. 

            96677a1d9b4c Sam Knight
            9b96c78c4f0a Shane Froebel
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