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Details

Type: Suggestion
Resolution: Unresolved
Component/s: Permissions & Roles - Agents, Core & Software Users, Permissions & Roles - Customers
Labels:
- affects-cloud
- affects-server

UIS:
4,734
Support reference count:
40
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Latest Update:

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Update 15 May 2023

Thank you all for your patience on this issue. We are considering this issue for development as part of our plans for FY24 (Jul 23 - Jun 24). A further update on this issue will be provided in the next few months.

Thanks,

Simon

JSM Principal Product Manager

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Update 15 May 2023 Thank you all for your patience on this issue. We are considering this issue for development as part of our plans for FY24 (Jul 23 - Jun 24). A further update on this issue will be provided in the next few months. Thanks, Simon JSM Principal Product Manager

Description

NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

During the listing of the request types, you might want to have a task called "Terminate Employee", but you don't want people who don't have that ability to be able to submit that type of ticket. With a little security on Request Types, this could be solved.

Workaround

It is possible to automatically remove tickets created from undesired domains by following the steps of the article below:
https://community.atlassian.com/t5/Jira-Service-Desk-articles/Restrict-the-creation-of-tickets-of-your-Jira-Service-desk-Cloud/ba-p/1351965

UPDATE: Due to the removal of the support for the Domain of Reporter field, this workaround no longer works as documented and recommended here.

Attachments

Issue Links

is duplicated by

JSDCLOUD-965 As an admin I want to be able restrict users to certain request types or request type groups in the Customer Portal

Closed

JSDCLOUD-1050 Restrict access to Request Types within one Portal

Closed

JSDCLOUD-1634 One Customer Portal with Permission Scheme for Request Type Access (Forms) level

Closed

is related to

JSDSERVER-195 Ability to restrict ticket creation for certain "Request Types"

Gathering Interest

JST-713270 Loading...

relates to

JSDCLOUD-10953 Customers of a project should not see the Request types of other Project in portal Request filter.

Gathering Interest

causes: JST-356800 Loading...

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...

(1 relates to, 1 causes, 15 mentioned in)

Activity

People

Assignee:: Simon Herd

Reporter:: Shane Froebel

Votes:: 1094 Vote for this issue

Watchers:: 519 Start watching this issue

Dates

Created:: 05/Dec/2013 6:16 PM

Updated:: 19 hours ago

Last Update On:: 15/May/2023