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  1. Jira Service Management Cloud
  2. JSDCLOUD-195

Ability to restrict ticket creation for certain "Request Types"

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      Update 25 November 2024

      Hi all - we're happy to announce that you can now restrict Request Types by Customer Accounts and Customer Organisations!

      Thank you for sharing just how important it was that they were supported in this feature.

      Sam

      Product, JSM

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      Update 25 November 2024 Hi all - we're happy to announce that you can now restrict Request Types by Customer Accounts and Customer Organisations! Thank you for sharing just how important it was that they were supported in this feature. Sam Product, JSM

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      During the listing of the request types, you might want to have a task called "Terminate Employee", but you don't want people who don't have that ability to be able to submit that type of ticket. With a little security on Request Types, this could be solved.

      Workaround

      It is possible to automatically remove tickets created from undesired domains by following the steps of the article below: https://community.atlassian.com/t5/Jira-Service-Desk-articles/Restrict-the-creation-of-tickets-of-your-Jira-Service-desk-Cloud/ba-p/1351965

      UPDATE: Due to the removal of the support for the Domain of Reporter field, this workaround no longer works as documented and recommended here. 

              96677a1d9b4c Sam Knight
              9b96c78c4f0a Shane Froebel
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