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  1. Jira Service Management Cloud
  2. JSDCLOUD-1634

One Customer Portal with Permission Scheme for Request Type Access (Forms) level



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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      We are in process of evaluating JIRA Service Desk solution setup within our Company. We tested JSD 1.2 – 2.3 features. We have major blocking Issue for our setup JIRA + JIRA Service Desk.

      First, let me explain our business case Issue. We are using one JIRA project for supporting many different customers. Customer information is present as custom field data. Our plan would be having for each customer their own Request Type forms.

      Must have:

      • one Customer Portal with many Individual Customer Request Types (Forms),
      • each customer should not have permission to access Request Forms but only their own

      This requires:

      • Additional Permission Scheme with Request Type Access level,
      • Or we can define per user access mapping restriction to each Request Type

      We can’t implement many projects = Customer Portals as it is current setup.

      Is it possible to add this suggestion as new feature?


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              Unassigned Unassigned
              denis.brulic ITSupport
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