Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-917

Allowing Non-Agents to Transition Ticket Status (Service Desk 2.0)

XMLWordPrintable

    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      A feature that can be enabled and disabled to allow users (non-agent) to transition issue status (Resolved by User for example) as seen in Atlassian Service Desk.

          Form Name

            [JSDSERVER-917] Allowing Non-Agents to Transition Ticket Status (Service Desk 2.0)

            Martin Howell made changes -
            Link New: This issue duplicates JSDSERVER-12592 [ JSDSERVER-12592 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011455 ] New: JAC Suggestion Workflow 3 [ 3648888 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664305 ] New: JAC Suggestion Workflow [ 3011455 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2324414 ] New: Confluence Workflow - Public Facing v4 [ 2664305 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053469 ] New: JSD Suggestion Workflow - TEMP [ 2324414 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048583 ] New: JSD Suggestion Workflow [ 2053469 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280511 ] New: JSD Suggestion Workflow - TEMP [ 2048583 ]
            jonah (Inactive) made changes -
            Description Original: A feature that can be enabled and disabled to allow users (non-agent) to transition issue status (*Resolved by User* for example) as seen in Atlassian Service Desk. New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-917].
              {panel}

            A feature that can be enabled and disabled to allow users (non-agent) to transition issue status (*Resolved by User* for example) as seen in Atlassian Service Desk.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-917 [ JSDCLOUD-917 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: Participant Request New: Participant Request affects-server

              Unassigned Unassigned
              vchin Vincent Chin (Inactive)
              Votes:
              8 Vote for this issue
              Watchers:
              14 Start watching this issue

                Created:
                Updated:
                Resolved: