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  1. Jira Service Management Data Center
  2. JSDSERVER-902

JSD is not rendering TEMPO fields correctly

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Steps to Reproduce:

      1. Have TEMPO plugin installed
      2. Have a project with Tempo Account field set (e.g.)
      3. Have a JIRA Service Desk for this project
      4. Add a request type on the JSD
      5. Map Tempo Account field to appear on this request type

      Expected Results:

      1. JSD renders this field as a dropdown filled with the information on it.

      Actual Results:

      1. JSD renders this field as a single text field, without auto-complete.

            [JSDSERVER-902] JSD is not rendering TEMPO fields correctly

            Dave Truman added a comment -

            I do think the Issue Type for this should be "Bug", not "Suggestion" - this is a bug, since SD renders standard JIRA fields that take a list of values as a drop-down, for example Components or Issue Type. Can this be reclassified, so it'll be more likely to be addressed?

            Dave Truman added a comment - I do think the Issue Type for this should be "Bug", not "Suggestion" - this is a bug, since SD renders standard JIRA fields that take a list of values as a drop-down, for example Components or Issue Type. Can this be reclassified, so it'll be more likely to be addressed?

            Dave Truman added a comment -

            I'd think there are a lot of sites using JIRA internally with both the Tempo and Service Desk plugins as we are, so having Service Desk render the Tempo fields correctly would be appreciated by more than just me. Thanks!

            Dave Truman added a comment - I'd think there are a lot of sites using JIRA internally with both the Tempo and Service Desk plugins as we are, so having Service Desk render the Tempo fields correctly would be appreciated by more than just me. Thanks!

              Unassigned Unassigned
              ediel Elisa [Atlassian]
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                Created:
                Updated:
                Resolved: