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  1. Jira Service Management Data Center
  2. JSDSERVER-899

As a service desk administrator, I would like to have a way to customize the FROM address for email notifications

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      We recently deployed Service Desk to our organization. One of the issues that's really confused users is that every Service Desk notification they receive appears as though it came from them (i.e., Joe Reporter (helpdesk@mydomain.com), even though someone else on the Service Desk team might have caused it by adding a comment or changing a status.

      It would be great if we could customize the FROM address to avoid this confusion.

            [JSDSERVER-899] As a service desk administrator, I would like to have a way to customize the FROM address for email notifications

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011236 ] New: JAC Suggestion Workflow 3 [ 3648630 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2663824 ] New: JAC Suggestion Workflow [ 3011236 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2322304 ] New: Confluence Workflow - Public Facing v4 [ 2663824 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052671 ] New: JSD Suggestion Workflow - TEMP [ 2322304 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048621 ] New: JSD Suggestion Workflow [ 2052671 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279961 ] New: JSD Suggestion Workflow - TEMP [ 2048621 ]
            jonah (Inactive) made changes -
            Description Original: We recently deployed Service Desk to our organization. One of the issues that's really confused users is that every Service Desk notification they receive appears as though it came from them (i.e., Joe Reporter (helpdesk@mydomain.com), even though someone else on the Service Desk team might have caused it by adding a comment or changing a status.

            It would be great if we could customize the FROM address to avoid this confusion.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-899].
              {panel}

            We recently deployed Service Desk to our organization. One of the issues that's really confused users is that every Service Desk notification they receive appears as though it came from them (i.e., Joe Reporter (helpdesk@mydomain.com), even though someone else on the Service Desk team might have caused it by adding a comment or changing a status.

            It would be great if we could customize the FROM address to avoid this confusion.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-899 [ JSDCLOUD-899 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 733581 ] New: JSD Suggestion Workflow [ 1279961 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Duc Anh Dao (Inactive) made changes -
            Remote Link Original: This issue links to "Page (Extranet)" [ 98613 ] New: This issue links to "Page (Extranet)" [ 98613 ]

              Unassigned Unassigned
              664f0d27baf2 Damon Morda
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                Created:
                Updated:
                Resolved: