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  1. Jira Service Management Data Center
  2. JSDSERVER-894

Provide the ability for admin to control Service Desk notification for status change

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently, Service Desk will send out notifications to customers for every visible status change. There's a use case where it is required for the statuses change to be visible to customers but notifications shouldn't be sent to prevent too many emails to customers.

      By enabling further control for this can be useful. For example, a checkbox for every Workflow Statuses setting in Service Desk whether a notification should be sent or not.

            [JSDSERVER-894] Provide the ability for admin to control Service Desk notification for status change

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011457 ] New: JAC Suggestion Workflow 3 [ 3646696 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664310 ] New: JAC Suggestion Workflow [ 3011457 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2324440 ] New: Confluence Workflow - Public Facing v4 [ 2664310 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053498 ] New: JSD Suggestion Workflow - TEMP [ 2324440 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048622 ] New: JSD Suggestion Workflow [ 2053498 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279945 ] New: JSD Suggestion Workflow - TEMP [ 2048622 ]
            jonah (Inactive) made changes -
            Description Original: Currently, Service Desk will send out notifications to customers for every visible status change. There's a use case where it is required for the statuses change to be visible to customers but notifications shouldn't be sent to prevent too many emails to customers.

            By enabling further control for this can be useful. For example, a checkbox for every Workflow Statuses setting in Service Desk whether a notification should be sent or not.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-894].
              {panel}

            Currently, Service Desk will send out notifications to customers for every visible status change. There's a use case where it is required for the statuses change to be visible to customers but notifications shouldn't be sent to prevent too many emails to customers.

            By enabling further control for this can be useful. For example, a checkbox for every Workflow Statuses setting in Service Desk whether a notification should be sent or not.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-894 [ JSDCLOUD-894 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 733090 ] New: JSD Suggestion Workflow [ 1279945 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]

              Unassigned Unassigned
              mfahd Fahd
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              3 Vote for this issue
              Watchers:
              9 Start watching this issue

                Created:
                Updated:
                Resolved: