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  1. Jira Service Management Data Center
  2. JSDSERVER-891

Assigning a customer with privileges to see all project issues

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Am new to Jira config/deployment and am currently migrating our old service desk. An 'admin' customer side would like to see all tickets/issues raised by other individuals in their company/project. Right now they can only see issues raised by themselves. Is it possible to give them the rights to see other issues raised?

          Form Name

            [JSDSERVER-891] Assigning a customer with privileges to see all project issues

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011950 ] New: JAC Suggestion Workflow 3 [ 3647040 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665532 ] New: JAC Suggestion Workflow [ 3011950 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2326186 ] New: Confluence Workflow - Public Facing v4 [ 2665532 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2054176 ] New: JSD Suggestion Workflow - TEMP [ 2326186 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2049526 ] New: JSD Suggestion Workflow [ 2054176 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280381 ] New: JSD Suggestion Workflow - TEMP [ 2049526 ]
            jonah (Inactive) made changes -
            Description Original: Am new to Jira config/deployment and am currently migrating our old service desk. An 'admin' customer side would like to see all tickets/issues raised by other individuals in their company/project. Right now they can only see issues raised by themselves. Is it possible to give them the rights to see other issues raised? New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-891].
              {panel}

            Am new to Jira config/deployment and am currently migrating our old service desk. An 'admin' customer side would like to see all tickets/issues raised by other individuals in their company/project. Right now they can only see issues raised by themselves. Is it possible to give them the rights to see other issues raised?
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-891 [ JSDCLOUD-891 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 733142 ] New: JSD Suggestion Workflow [ 1280381 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            vwong made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: To Do [ 10071 ] New: Done [ 10044 ]

              Unassigned Unassigned
              8336c645f1d2 Simon Bonello
              Votes:
              3 Vote for this issue
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: