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  1. Jira Service Management Data Center
  2. JSDSERVER-886

When email is sent to report an issue and people are CC'd, respect the cc list

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      We support B2B clients so our case is based on that. But even if we were B2E I could see a user cc'ing their boss and the boss expecting the updates. Maybe that's an option that could be worked into the system. Something that would auto add watchers?

      Thanks so much,

          Form Name

            [JSDSERVER-886] When email is sent to report an issue and people are CC'd, respect the cc list

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010650 ] New: JAC Suggestion Workflow 3 [ 3646024 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664030 ] New: JAC Suggestion Workflow [ 3010650 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2323114 ] New: Confluence Workflow - Public Facing v4 [ 2664030 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2051881 ] New: JSD Suggestion Workflow - TEMP [ 2323114 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047252 ] New: JSD Suggestion Workflow [ 2051881 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279428 ] New: JSD Suggestion Workflow - TEMP [ 2047252 ]
            jonah (Inactive) made changes -
            Description Original: We support B2B clients so our case is based on that. But even if we were B2E I could see a user cc'ing their boss and the boss expecting the updates. Maybe that's an option that could be worked into the system. Something that would auto add watchers?

            Thanks so much,             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-886].
              {panel}

            We support B2B clients so our case is based on that. But even if we were B2E I could see a user cc'ing their boss and the boss expecting the updates. Maybe that's an option that could be worked into the system. Something that would auto add watchers?

            Thanks so much,
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-886 [ JSDCLOUD-886 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 732953 ] New: JSD Suggestion Workflow [ 1279428 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]

            Ed Zhang (Automation) added a comment - - edited

            Hi Olivier,

            This was closed as a duplicate of JSD-823. Please watch JSD-823 instead.

            Ed Zhang (Automation) added a comment - - edited Hi Olivier, This was closed as a duplicate of JSD-823 . Please watch JSD-823 instead.

              Unassigned Unassigned
              e69d35947060 Geff Hanoian
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                Updated:
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