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  1. Jira Service Management Data Center
  2. JSDSERVER-876

Ability to customise the Customer Portal

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
    • None
    • Customer Portal
    • None
    • 2
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      We would like to be able to customise the service desk customer portal so that, for example, all users would first be required to search for their issue (much like on support.atlassian.com) and only then when they don't find a solution, be able to create a new ticket.

      I would suggest the summary is filled in with what they have searched from.

      I understand this functionality is kind of there, but
      a) It would be better to search first, then create ticket, instead of going down a path to create a ticket to then see matching KB articles only to return to creating the ticket
      b) it doesn't do partial word matching, so if their problem is, for example, keyboard not working, then we only get a match when "keyboard" is typed, but really we should see it when "key" is matched.

          Form Name

            [JSDSERVER-876] Ability to customise the Customer Portal

            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]

            Charlie Marriott added a comment -
            Atlassian Update – 19 Feb 2021

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Jira Service Management, Server & Data Center

            Charlie Marriott added a comment - Atlassian Update – 19 Feb 2021 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Jira Service Management, Server & Data Center
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3012314 ] New: JAC Suggestion Workflow 3 [ 3647337 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664309 ] New: JAC Suggestion Workflow [ 3012314 ]
            SET Analytics Bot made changes -
            Support reference count New: 2
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2324438 ] New: Confluence Workflow - Public Facing v4 [ 2664309 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053497 ] New: JSD Suggestion Workflow - TEMP [ 2324438 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048619 ] New: JSD Suggestion Workflow [ 2053497 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280352 ] New: JSD Suggestion Workflow - TEMP [ 2048619 ]

              Unassigned Unassigned
              1afb510b0506 Sam Benskin
              Votes:
              4 Vote for this issue
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: