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Suggestion
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Resolution: Timed out
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1
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Hi Everyone,
Thank you for previously raising this feature request and bringing it to our attention.
Within our company roadmap and work capacity, we try to address or review each feature request but admit that not each one will be implemented. To continue the culture of being honest and open, we are closing this ticket to focus on our upcoming roadmap for all Jira Service Management Cloud users. You can visit Atlassian Cloud Roadmap to learn more about what was recently released and the upcoming roadmap.
Thank you again for providing valuable feedback to our team!
Samriddhi Saumya
Jira Service Management Cloud team
NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
We would like to be able to customise the service desk customer portal so that, for example, all users would first be required to search for their issue (much like on support.atlassian.com) and only then when they don't find a solution, be able to create a new ticket.
I would suggest the summary is filled in with what they have searched from.
I understand this functionality is kind of there, but
a) It would be better to search first, then create ticket, instead of going down a path to create a ticket to then see matching KB articles only to return to creating the ticket
b) it doesn't do partial word matching, so if their problem is, for example, keyboard not working, then we only get a match when "keyboard" is typed, but really we should see it when "key" is matched.
- is related to
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- Closed
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- Closed