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Suggestion
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Resolution: Low Engagement
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NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Summary
In many a case customers may not beware that a Confluence KB is attached to an SD Portal. Thus, it would be great if KB articles could be displayed on Help Center to catch more attention from customers. Ideally, they can be organized into 3 columns:
- 1 for the latest KBs
- 1 for the most read KBs
- 1 for the highlighted KBs
These columns could be placed at the bottom of the Help Center.
- relates to
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JSDCLOUD-4485 Display KB articles on Help Center
- Closed
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JSDSERVER-876 Ability to customise the Customer Portal
- Closed
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JSDSERVER-2978 As a Service Desk agent, I want the KB article I have created for a customer request to show up for that customer in a separate field on the customer portal.
- Closed
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JSDSERVER-3466 Confluence KB Page Links viewable in the Customer Portal
- Closed
Hi,
Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.
This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).
We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.
To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.
Regards,
Jira Service Management, Server & Data Center