Display next to the field name in JIRA the 'Display name' which has been set in the customer portal for the pertaining request

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      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      1. define a request type in a customer portal
      2. add a field (for instance 'Description') and set a custom 'Display name' (for instance ('Any additional details you can provide?')
      3. go to the customer portal
      4. raise a request
      5. go to the JIRA issue
      6. it would be convenient, from a customer service team member point of view, to know the exact question the customer was asked next to this field. This could be done by adding display name next to the field name. In this case:

        Description (Any additional details you can provide?)

        . Alternatively, it could be added in a tool tip.

            Assignee:
            Unassigned
            Reporter:
            Emmanuel Boukandoura
            Votes:
            2 Vote for this issue
            Watchers:
            3 Start watching this issue

              Created:
              Updated: